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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Nadine was very nice and helpful. Booked the room in just a few minutes and boom we were there.
Date of experience: March 24, 2023
So sweet and patient! So nice we wanted her to go on the cruise with us old ladies! Lol
Date of experience: June 4, 2023
My experience was very helpful! I feel better now since I have a place to stay after the tornado!
Date of experience: April 21, 2023
I needed a room and Santiago was very helpful in finding one in our budget close to the venue.
Date of experience: June 13, 2023
Very courteous and efficient. He was quick to locate my room and secure it
Date of experience: April 22, 2024
Awesome customer service
Answered all of our questions
Super happy
Date of experience: May 3, 2024
Christine was helpful and pleasant to deal with………..
Date of experience: May 3, 2024
Representative was very helpful and satisfied my request.
Date of experience: May 3, 2024
Alex was from start to finish really informative and a pleasure to deal with.
Date of experience: April 20, 2024
She was very sweet & helpful! My confirmation is all set and I look forward to my stay.
Date of experience: January 22, 2024
It was good - I was relieved to see that there was someone who cared!
Date of experience: April 30, 2024
Brandon was excellent to talk with and patient to get through my mistakes.
Date of experience: April 24, 2024
It was a pleasure speaking with Carolyn on the phone. She took all the information as needed
Date of experience: February 27, 2024
Miguel helped me with a tricky hotel booking. Thanks!
Date of experience: April 30, 2024
It seemed like too much time to book, but the service was good.
Date of experience: April 29, 2024
Patrick was very informative on the questions I had.
Date of experience: April 29, 2024
Very nice person, informed me of all options and price thank-you very much
Date of experience: April 22, 2024
She help me with every thing. Found a place that takes my cats too. She was very helpful
Date of experience: August 17, 2023
Cory was one of the best representatives I h spoken with tonight in 6 different hotel I called
Date of experience: August 24, 2023
She was on the line with us for a long time trying to figure out where to go.
Date of experience: August 26, 2023
He sent me to some automated system that hung up on me and was no help at all
Date of experience: April 14, 2023
Very nice and polite and she looked up the better deal for me which I thought was great
Date of experience: July 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi DW, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please send us a direct message with the best way to contact you to investigate furhter.
Thank you