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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very easy and thorough. They did a great job. I felt it was quick and no mistakes made.
Date of experience: January 30, 2023
Carolyn was very clear and understood everything I said and repeated it back to me. She did great.
Date of experience: September 1, 2023
Very good and patient with me. Did the reservations in a short time. Easy to understand and hear.
Date of experience: April 17, 2023
Date of experience: February 3, 2023
Quick n easy! He took good care of me in my time of need, I am very satisfied!
Date of experience: April 7, 2023
Ashley helped us make a reservation in short order and with only a few days before our trip
Date of experience: July 18, 2023
Edgar was very kind and professional. He was able to get me the room I wanted.
Thank you!
Date of experience: June 7, 2023
I can't find my raincoat. I checked out of room 201. Do you have it? *******636
Date of experience: March 19, 2023
Cristina was patient and helpful. She was able to find a resonable room for us ……………………….,
Date of experience: April 17, 2024
Would definitely recommend to friends and family. Great service! Great experience! Thanks Brittany!
Date of experience: May 20, 2023
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Date of experience: April 26, 2024
Very polite, laughed a little too much, but we got what we needed.
Date of experience: April 19, 2024
With the 120th Harley Davidson Anniversary event Nancy, I think she said her last name was Barnes, got me a room! Thank you!
Date of experience: July 3, 2023
Jennifer was very helpful and enthusiastic as she helped me to get our passes for the Sandusky Great Wolf location.
Date of experience: August 9, 2023
I spoke with Jennifer, who assisted in placing our reservation at Sleep Inn, Reboboth Beach, De. She was great, a pro's pro.
Date of experience: July 20, 2023
Your representative was clear, articulate and professional.
Date of experience: April 26, 2024
And so much nicer than booking online! Claudia got me a better rate then listed. So happy!
Date of experience: February 6, 2024
Got very nice rooms in an efficient manner. All was simple and pleasant
Date of experience: April 26, 2024
Very attentive person Miguel help us on all our questions
Date of experience: April 26, 2024
He did a great job! Thank you! He was very helpful, see you in August
Date of experience: April 23, 2024
Great job she was very patience, she hung in there during my indecisiveness Thank you kindly
Date of experience: March 12, 2024
She was very polite and helpful. She answered all my questions.
Date of experience: April 22, 2024
Most delightful and helpful and I could understand him. Appreciated
Date of experience: April 23, 2024
Emily helped me book my room and was professional and patient during our phone call. Thank you.
Date of experience: January 22, 2024
I was able to book the rooms I needed with no hassle, clear information, and friendly service
Date of experience: January 23, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
