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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Most helpful. With reservations. This survey too long but he was most helpful
Date of experience: April 10, 2024
Angel was very accommodating, polite, precise, professional.
Date of experience: April 10, 2024
Was patient and willing to answer all my questions.
Date of experience: April 10, 2024
Ashley was very helpful. I really appreciated it. She went above and beyond to help me.
Date of experience: April 9, 2024
Went beyond to help me when no one else did.you need to hire more people like him
Date of experience: January 7, 2024
You suck dude, you transfer my call without even asking me! You should not be working there.
Date of experience: April 4, 2024
Transferred my call to an automated area that has nothing to do with why I called
Date of experience: February 22, 2024
Reservations process was quick and easy. Very helpful.
Date of experience: April 9, 2024
Tim was helpful, professional and polite. He had a good personality.
Date of experience: April 8, 2024
Jennifer was very friendly, helpful, and took the time to handle my request.
Date of experience: April 8, 2024
He did a very good job was very professional and very helpful.
Date of experience: April 8, 2024
Great and friendly service! Process was simply and quick! We can't wait to stay!
Date of experience: March 24, 2024
Jeannie- was great- helpful and very friendly! I wish everyone could be like her.
Date of experience: April 7, 2024
Hard to understand agent—spoke very quickly. Was quite pushy, too.
Date of experience: April 7, 2024
Easy to make reservation, very thorough and got great price.
Date of experience: April 8, 2024
Neal was awesome! Very professional and very helpful. Great experience!
Thanks!
Date of experience: April 5, 2024
Darryl helped get me in affordable room, wasn't willing to give up on helping me. Very nice.
Date of experience: March 10, 2024
Lindsey was able to get the rooms I wanted for less than what I expected to pay
Date of experience: April 3, 2024
She was very helpful and me an affordable room and was very quick.
Date of experience: April 6, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
