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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The representative was cordial & a pleasure to work with. I am looking forward to my stay.
Date of experience: June 30, 2023
He made it very easy. Prior to him helping it was a challenge getting helped. Thank you!
Date of experience: July 10, 2023
Very helpful and kind, told me car park info and confirmed parking was available at the hotel
Date of experience: July 6, 2023
Spoke with person about some complicated plans and she was so helpful and nice! Best service ever!
Date of experience: July 8, 2023
She was friendly and very efficient. She took care of us in a professional but warm manner.
Date of experience: March 23, 2023
Great experience just kept getting disconnected and had to call back twice. Ashley did a great job!
Date of experience: July 20, 2023
David was able to help me book a room close to the venue! I appreciate his assistance!
Date of experience: May 1, 2023
Carlos did great. There has been a death in the family and Carlos took any anxiety away.
Date of experience: April 11, 2023
It was a good experience and very nice I would recommend using anytime when booking a stay
Date of experience: June 2, 2023
Wonderful very nice lady she was helpful and understood what I had going on very special woman...
Date of experience: April 10, 2023
Felicia was very friendly and accommodating. I would do on line booking. It was a great experience!
Date of experience: June 7, 2023
Juan was extremely patient and helpful! He helped us decide the best place for us to stay.
Date of experience: February 12, 2023
I specifically needed a ground floor room, and Carolyn made it happen on a busy holiday weekend!
Date of experience: September 1, 2023
Daniel was kind & courteous & didn't water my time. He got me what I needed promptly
Date of experience: February 23, 2023
Awesome job best I've ever spoken with he help me with everything i needed nice and easy
Date of experience: August 31, 2023
It was wonderful Experience with you all. The service was amazing and l will be coming back.
Date of experience: September 6, 2023
Very professional, logical and excellent service. Took good care of me and my needs. Thank you
Date of experience: February 14, 2024
Neal was very professional, friendly, and helpful in booking my hotel reservation.
Date of experience: April 6, 2024
They hadn't made the motel reservation on my behalf and I ended up getting charged twice for the same room. Avoid at all costs!
Date of experience: May 19, 2022
Agent was patient and helpful. Found the discount I needed and used it.
Date of experience: March 27, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
