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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Lauren was very courteous, very helpful, spoke clearly and has a sweet voice.
Date of experience: March 28, 2024
Neal was amazing and helpful during reserving a hotel. Very professional and courteous.
Date of experience: March 28, 2024
My agent was friendly and helpful in finding a room that accommodates my needs.
Date of experience: March 20, 2024
Very helpful, very patient pleasantly knowledgeable
Date of experience: April 4, 2024
Thanks Robert for helping me with my daughter and son in law to be's wedding night reservation!
Date of experience: April 4, 2024
I had a couple of questions about the requirements of our room and received the info I needed.
Date of experience: April 2, 2024
Thank you for helping me secure a fabulous room for my brother's "bucket list" visit!
Date of experience: March 7, 2024
PLEASE DO NOT BOOK ANYTHING WITH THEM! We will absolutely never use this "company" again. They are absolutely a scam. During booking and in our confirmation pages (which I sent to in screenshots to the company) it said in ORANGE BOLD font, FREE CANCELLATION. How wrong that was. When we ended up having to cancel and change plans due to COVID, they then told us that per the terms and conditions listed later, it was completely non-refundable. We spent multiple evenings on the phone with this scam. They had no explanations for why the words FREE CANCELLATION were on our confirmation emails and simply pointed out that down in the terms, it said non-refundable. One customer service agent said that FREE CANCELLATION meant that we could cancel the reservation if we didn't like the hotel. Not sure how you cancel a room you have already stayed in... and NO WHERE was that written or explained. This company is clearly trying to sell to people who need the flexibility of free cancellation by appearing to offer it when they are in fact NOT. They are an unethical business who knows exactly what they are doing and offering up lame and non-sensical excuses. Not to mention they hung up on us multiple times, twice gave us phone numbers that lead to disconnected/no actual number. Terrible terrible terrible. DO NOT USE THIS "COMPANY". SCAM!
Date of experience: June 29, 2022
Great job, patient, calm, professional, understandable.
Date of experience: April 3, 2024
Very efficient, friendly and informative. Answered all my questions
Date of experience: April 3, 2024
Excellent interaction between the two of us, I am quite pleased with the results.
Date of experience: March 19, 2024
Short to the point and very well organized. I would highly recommend this motel and host
Date of experience: February 4, 2024
Recently booked a weekend say in Hershey, PA and David in reservations was extremely helpful and knowledgeable.
Date of experience: June 5, 2023
Very good. The representative was very helpful. He helped me get what I needed
Date of experience: March 15, 2024
Amanda was wonderful and very knowledgeable about the reservation we got. Very nice to talk with.
Date of experience: January 17, 2024
Called to make a reservation and Amanda was very friendly and helpful.
Date of experience: March 25, 2024
Laura was very helpful and amazing very nice and polite
Date of experience: March 29, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
