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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She was able to answer my questions and give me a great rate for my stay.
Date of experience: January 10, 2024
I booked over the phone, and the associate was very knowledgeable, kind and polite.
Date of experience: March 28, 2024
Very nice associate! She was very helpful! I appreciate it!
Date of experience: March 27, 2024
Sarah was wonderful & so helpful, help me book last minute room to visit my aunt!
Date of experience: March 29, 2024
Person on the phone was great
Person on the phone was great
Person on the phone was great
Person on the phone was great
Person on the phone was great
Date of experience: August 8, 2023
It was one of the best I have had over the phone making a hotel reservation.
Date of experience: January 4, 2024
Service was good, but I wanted to speak directly to the hotel.
Date of experience: March 23, 2024
She was helpful and made the process easy. Thank you.
Date of experience: March 29, 2024
Rachel was very helpful in reserving a room for me at the Olympic Inn in Pt. Angeles, WA.
Date of experience: February 2, 2023
Nick was so personable and right on point with everything we asked for and needed.
Date of experience: February 20, 2024
She was very nice and helpful. Will be sure to pass on to friends.
Date of experience: March 9, 2024
They hijack your attempt to book directly with a HOTEL & never tell you that you are not talking to the HOTEL. WARNING STAY AWAY from these CROOKS.
Tip for consumers:
STAY AWAY FROM BOOKONLINE
Products used:
Stink
Date of experience: January 11, 2023
He end the call and no resolve my problem, bad coming for my reservation 😡
Date of experience: February 19, 2024
Pleasant and helpful. Gave other options since the hotel I specifically wanted was fully booked
Date of experience: March 26, 2024
Greatest this was the best hotel I ever experienced
Date of experience: March 27, 2024
Julio was fantastic, personable and very friendly and helpful
Date of experience: March 25, 2024
Pablo was fast and courteous.he found a room for us and answered all of my questions.
Date of experience: November 13, 2023
After being redirected and not assisted Emily was great and fulfilled my request with no issues
Date of experience: November 8, 2023
Excelent comunication, great friendly service, explained exerything and was extremely poite and helpful
Date of experience: January 5, 2024
The report. Was rude and hung up on me when I asked for direct hotel phone number.
Date of experience: March 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi David, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with your reservation # and email address used at purchase and we will respond with the next steps.
Thank you,
BookOnline