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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very nice to talk to and is very informative with all my questions. Explained all the details.
Date of experience: April 15, 2024
Very professional, logical and excellent service. Took good care of me and my needs. Thank you
Date of experience: February 14, 2024
She did a great job. Very professional and extremely nice
Date of experience: April 16, 2024
Samantha was friendly and efficient! The call was quick and painless.
Date of experience: April 15, 2024
Easy and fast and got what I needed for my up coming trip!
Date of experience: April 6, 2024
Wonderful service. Very helpful. Took the time to ensure I got the best deal.
Date of experience: March 29, 2024
Catherine was very helpful and understanding. Really appreciated her help
Date of experience: April 15, 2024
World class customer service
Very personable and professional
Date of experience: April 15, 2024
Very friendly and informative. Answered all my questions
Date of experience: April 15, 2024
Fast reservation, knowledgeable on pricing and availability.
Thank you
Date of experience: April 15, 2024
Short to the point and very well organized. I would highly recommend this motel and host
Date of experience: February 4, 2024
Very nice service, explained everything very well, very happy about the room condition as described
Date of experience: April 12, 2024
They are friendly and very informative he made my reservations very easy
Date of experience: April 9, 2024
Darryl helped get me in affordable room, wasn't willing to give up on helping me. Very nice.
Date of experience: March 10, 2024
She was very helpful and pleasant to work with. The reservation process was quick and efficient.
Date of experience: April 10, 2024
The agent was pleasant and efficient. I was very pleased with my experience.
Date of experience: April 4, 2024
Tim was very personable and pleasant to speak with. Very helpful and patient.
Date of experience: April 12, 2024
I booked an event and he helped me out and I really appreciate it. He was a great resource.
Date of experience: April 10, 2024
She was awesome help with all our needs. Thank you again for all your help!
Date of experience: April 10, 2024
Person on the phone was great
Person on the phone was great
Person on the phone was great
Person on the phone was great
Person on the phone was great
Date of experience: August 8, 2023
Amanda was wonderful and very knowledgeable about the reservation we got. Very nice to talk with.
Date of experience: January 17, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
