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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The hotel I wanted was booked so he provided other choices. He did a great job!
Date of experience: May 12, 2023
Lauren was a delight to work with finding me rooms at a difficult time of year!
Date of experience: July 20, 2023
William was very helpful and extremely polite. Got my rooms booked with no issues. Very pleased!
Date of experience: August 13, 2023
Timothy was very nice & prompt. He took me through the whole process step by step.
Date of experience: April 23, 2023
Very nice patient kind and professional. Took time and explained all my options for the rooms.
Date of experience: July 23, 2023
Jairo was very helpful and patient in finding hotels that fit my budget and location requirements.
Date of experience: July 10, 2023
So thankful for Edgar! He found a room for us after we had searched three towns!
Date of experience: June 17, 2023
The representative could not understand me and I had spell out words. I finally gave up
Date of experience: June 18, 2023
Joel was very helpful getting me a room. Going out of his way to help me.
Date of experience: February 20, 2023
Joel was very respectful and helpful! I wish everyone was like this. Have a great day
Date of experience: April 28, 2023
It was about a hour long on the phone but she got me a good rate
Date of experience: July 30, 2023
Ramses helped me with multiple bookings and was very patient and thorough. I appreciated his help.
Date of experience: August 30, 2023
His name was Bill & he went over & above to help me out, excellent experience
Date of experience: May 30, 2023
Representative was quick and efficient. He took the time to get us the best rate available!
Date of experience: May 4, 2023
She went far and above to help me with two hotel rooms, one with wheelchair accessible
Date of experience: May 2, 2023
Lauren was so helpful and very kind, I really enjoyed talking to her and make reservation
Date of experience: July 31, 2023
She did a great job of answering all my questions and booking my room! Very friendly...
Date of experience: September 2, 2023
Scott helped me find my reservation number and went above and beyond the call of duty.
Date of experience: June 1, 2023
Excellent in all areas. He made it all so easy for me. I will be back.
Date of experience: March 10, 2023
Lauren was very courteous, very helpful, spoke clearly and has a sweet voice.
Date of experience: March 28, 2024
Neal was amazing and helpful during reserving a hotel. Very professional and courteous.
Date of experience: March 28, 2024
Ashley, she was highly professional. Clear and concise. She took time to answer all my questions.
Date of experience: March 12, 2023
Reservation rep did a great job. Quick and easy and answered all of my questions :)
Date of experience: June 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
