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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Every thing was fine, agent was very courteous and helpful. Will gladly use the service again.
Date of experience: March 16, 2023
Tim was helpful, professional and polite. He had a good personality.
Date of experience: April 8, 2024
Jennifer was very friendly, helpful, and took the time to handle my request.
Date of experience: April 8, 2024
Easy to make reservation, very thorough and got great price.
Date of experience: April 8, 2024
Agent was patient and helpful. Found the discount I needed and used it.
Date of experience: March 27, 2024
Excelent comunication, great friendly service, explained exerything and was extremely poite and helpful
Date of experience: January 5, 2024
Jeannie- was great- helpful and very friendly! I wish everyone could be like her.
Date of experience: April 7, 2024
Hard to understand agent—spoke very quickly. Was quite pushy, too.
Date of experience: April 7, 2024
She was very helpful and me an affordable room and was very quick.
Date of experience: April 6, 2024
Very good. The representative was very helpful. He helped me get what I needed
Date of experience: March 15, 2024
Neal was very professional, friendly, and helpful in booking my hotel reservation.
Date of experience: April 6, 2024
Nick was so personable and right on point with everything we asked for and needed.
Date of experience: February 20, 2024
He end the call and no resolve my problem, bad coming for my reservation 😡
Date of experience: February 19, 2024
I had a couple of questions about the requirements of our room and received the info I needed.
Date of experience: April 2, 2024
Very helpful, very patient pleasantly knowledgeable
Date of experience: April 4, 2024
Thanks Robert for helping me with my daughter and son in law to be's wedding night reservation!
Date of experience: April 4, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
