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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I loved the entire experience. I have to give 50 characters? Now I don't like the experience.
Date of experience: March 14, 2024
Was wonderful speaking to an English speaking representative.
Date of experience: March 15, 2024
Corey was knowledgeable, helpful, professional. Great job!
Date of experience: March 16, 2024
Keneisha was very helpful and got us a great deal for the room and dates we wanted.
Date of experience: December 27, 2023
Above and beyond my expectations and have no problems with using their booking services again
Date of experience: December 31, 2023
Friendly, knowledgeable, expedient! I was on and off the phone in no time with a great rate!
Date of experience: March 14, 2024
The representative was very polite and helpful. He answered all my questions.
Date of experience: March 14, 2024
Excellent Mr Allen was knowable friendly, and showed me great respect. Thank you.
Date of experience: March 13, 2024
Cory was very courteous and helpful in booking my stay.
Date of experience: March 13, 2024
Very helpful and concise! Reviewed all info and data. Gave me options and listened to my needs.
Date of experience: March 5, 2024
Very knowledgeable and helpful with reservations and room type. Also requested first floor
Date of experience: February 26, 2024
I just made reservations and it took less than 10 mins! Seraya was knowledgeable and so helpful!
Date of experience: November 30, 2023
Bea was very professional and helpful, I think a raise and a bonus is in order
Date of experience: March 6, 2024
Had a. Nice way about him …. Wonderful voice
This was 10:30 am …. He was very nice
Date of experience: March 5, 2024
Did not really answer my question and got passed to another line!
Date of experience: March 12, 2024
He was professional, knowledgeable, and pleasant to talk to.
Date of experience: March 9, 2024
I called to check on discount rates and the was process wass pleasant and easy.
Date of experience: November 30, 2023
He was outstanding no one could've been more professional and helpful. Very good! Thanks Ray.
Date of experience: March 10, 2024
Really helpful looking for a room near the airport after I had a misconnection due to weather.
Date of experience: July 9, 2023
Denise pleasently helped me fine the best priced hotel in the area that I was looking for.
Date of experience: April 20, 2023
The person handling my reservation request did a great job and was polite and efficient
Date of experience: November 20, 2023
I couldn't find my confirmation for my upcoming stay
She was very efficient and pleasant helping me
Date of experience: September 5, 2023
Amends was very personable and pleasant, patient with me and gave valuable information on booking.
Date of experience: November 8, 2023
Pleasant, helpful and efficient. Found a better price and the room size we requested
Date of experience: February 5, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
