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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Mario was very informative, clearly spoken, pleasant and thorough.
Date of experience: March 9, 2024
Great experience! She made it easy to rent a room and found a reasonable price!
Date of experience: April 26, 2023
Samantha help was awesome. She had patients helping me select the proper motel for me.
Date of experience: March 17, 2023
Giovanna was awesome to work with. She found the best price and was customer friendly
Date of experience: June 23, 2023
Excellent assistance in locating a room. She listened to my requirements and found a fit!
Date of experience: June 25, 2023
Very helpful and patient. Did extra research to verify some of my questions and concerns.
Date of experience: June 28, 2023
He helped me with a Huge problem!
Gave me time, assurance and skill!
Thank you!
Date of experience: March 24, 2023
Had to extend my stay for one day and Erica was very professional and helpful.
Date of experience: July 1, 2023
Matt was easy to work with and took my information and made me feel comfortable.
Date of experience: March 6, 2023
Joel was professional and kind. It was a pleasure speaking on the phone with him.
Date of experience: July 9, 2023
Awesome
He was very helpful and found something for me very quickly. Thank you Dan!
Date of experience: July 11, 2023
Everything was good and the sale lady helped a lot she did a great job
Date of experience: April 20, 2023
The attendant who took my reservation was very helpful and it was a quick process.
Date of experience: March 19, 2023
She was excellent and went above and beyond to secure two rooms for my family.
Date of experience: March 9, 2023
Rachel was very helpful and courteous. She checked prices and got us a good deal.
Date of experience: January 22, 2023
My experience was amazing,I was given 5 star quality service and I am so pleased
Date of experience: April 10, 2023
Gretchen did a great job, during a chaotic situation I was dealing with.
Thank you!
Date of experience: June 9, 2023
Christopher assisted me with my reservation over the phone and was spectacular with his service.
Date of experience: June 5, 2023
Cory answer all my questions in thorough detail. I so appreciate it all his help
Date of experience: August 6, 2023
Patient and competent while finding us the best rate available at the last minute. He
Date of experience: June 9, 2023
Juan was excellent. Very helpful.
Helped me find the exact thing I was looking for
Date of experience: June 13, 2023
Andy did a great job of finding what we wanted and in a timely manner.
Date of experience: June 13, 2023
Did a great job
Great phone mechanism to get cc info
Nice friendly professional operator
Date of experience: August 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
