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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Jennifer was very nice, she was quick with booking my reservation, no problems at all!
Date of experience: August 30, 2023
Cory was super helpful. Took the time to find the best place for my situation.
Date of experience: September 4, 2023
Helped fine a place close to friends hotel. Was also able to find some discounts.
Date of experience: March 2, 2023
I needed to change my reservation and they would not refund me.
So just be aware there are no refunds!
Date of experience: December 4, 2022
Very thorough and sweet. She helped me find a particular amenity.
Date of experience: March 9, 2024
Very good and done quickly. Steve was efficient and knowledgeable.
Date of experience: March 4, 2024
She was provisionally, polite and she answered all my questions
Date of experience: March 4, 2024
Emmanuel was patient, listened, and efficiently presented the information I needed.
Date of experience: March 7, 2024
Christiana was very helpful in booking hotel for a room.
Date of experience: March 8, 2024
No one services this site, it's a rip off. No confirmations are sent so all you pay for is a headache.
Tip for consumers:
Do not buy from this site. They do not service the sale and will take more than they show it costs.
Products used:
Room reservation
Date of experience: April 1, 2022
I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
Very helpful advice for my next event! I still need to plan it. I hope to be there in the future.
Date of experience: August 14, 2023
Thank you Penny you did a great job of finding up a room in such short notice. Very kind as well.
Date of experience: March 7, 2023
Lauren was more than helpful and it was a pleasure working with her
Date of experience: February 16, 2024
Lauren, You were awesome, Thank you for all the help!
Date of experience: March 3, 2024
Even with phone line difficulty, he was extremely patient and helpful
Date of experience: March 6, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Dawn, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline