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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Pleasant and helpful. Gave other options since the hotel I specifically wanted was fully booked
Date of experience: March 26, 2024
Alex was prompt, thorough, and very helpful,,,,,,,,,,,,,,,,,,,,,,,,,,
Date of experience: March 25, 2024
Really helpful looking for a room near the airport after I had a misconnection due to weather.
Date of experience: July 9, 2023
I called to check on discount rates and the was process wass pleasant and easy.
Date of experience: November 30, 2023
I couldn't find my confirmation for my upcoming stay
She was very efficient and pleasant helping me
Date of experience: September 5, 2023
Denise pleasently helped me fine the best priced hotel in the area that I was looking for.
Date of experience: April 20, 2023
Arturo helped me book my room and accommodated for my situation. Very much appreciated!
Date of experience: February 20, 2024
The person handling my reservation request did a great job and was polite and efficient
Date of experience: November 20, 2023
Amends was very personable and pleasant, patient with me and gave valuable information on booking.
Date of experience: November 8, 2023
Very helpful and patient. Did extra research to verify some of my questions and concerns.
Date of experience: June 28, 2023
Cesar, was very helpful and answered all our questions! Really looking forward to our stay.
Date of experience: May 12, 2023
Excellent assistance in locating a room. She listened to my requirements and found a fit!
Date of experience: June 25, 2023
Great experience! She made it easy to rent a room and found a reasonable price!
Date of experience: April 26, 2023
Joel was professional and kind. It was a pleasure speaking on the phone with him.
Date of experience: July 9, 2023
Rachel was very helpful and courteous. She checked prices and got us a good deal.
Date of experience: January 22, 2023
Had to extend my stay for one day and Erica was very professional and helpful.
Date of experience: July 1, 2023
Awesome
He was very helpful and found something for me very quickly. Thank you Dan!
Date of experience: July 11, 2023
My experience with the person doing the booking was helpful, Efficient, clear, fast, and friendly
Date of experience: March 30, 2023
He helped me with a Huge problem!
Gave me time, assurance and skill!
Thank you!
Date of experience: March 24, 2023
Did a great job
Great phone mechanism to get cc info
Nice friendly professional operator
Date of experience: August 23, 2023
Jennifer was very nice, she was quick with booking my reservation, no problems at all!
Date of experience: August 30, 2023
Helped fine a place close to friends hotel. Was also able to find some discounts.
Date of experience: March 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
