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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very nice answered all my questions. Pleasant to talk with.
Date of experience: March 5, 2024
Booked a room with the help of Shawn. Very insightful and he was a pleasure to talk to. Great job!
Date of experience: January 16, 2024
Great job! Friendly and made the process easy. Would use the reservation service again!
Date of experience: January 23, 2024
She was amazing :) she assisted very well with my room reservations for a meeting.
Date of experience: January 23, 2024
Wonderful dealing with Nicholas, he was very helpful.
Date of experience: March 4, 2024
I will definitely have the cruze on from here in out… police are just zoned in to a black Altima
Date of experience: March 22, 2023
Called trying to book a room, but no information unless we book with them, unless we book the room. RIDICULOUS
Date of experience: September 5, 2023
Called for reservation extension. Recognized the urgency and immediately redirected.
Date of experience: March 4, 2024
Great experience with Nicholas! Answered all my questions and explained everything well!
Date of experience: March 3, 2024
He was wonderful, he truly cared, he answered every question.
Date of experience: March 2, 2024
Reviewed best deal best price in area to meet our needs and nailed it!
Date of experience: January 18, 2024
Wrong date booked and lots of screaming in background made it difficult to hear details
Date of experience: March 2, 2024
Zack was very helpful and courteous. I gave him a lot of possibilities and he answered all of them
Date of experience: February 2, 2024
Professional experience. Very helpful in helping me book the best room for the best price.
Date of experience: February 25, 2024
Alex was very attentive and helpful. He did a great job.
Date of experience: March 2, 2024
Great she was very nice and polite answered questions
Date of experience: March 2, 2024
He was great,personable, helpful and knowledgeable. Appreciated his help.
Date of experience: March 1, 2024
Tnesha was great, easy to work with and persistent in getting to a good outcome.
Date of experience: February 29, 2024
Super friendly and thorough, which is rarity these days. Well done!
Date of experience: February 29, 2024
She was extremely nice and personable! It's the little things that matte the most!
Date of experience: January 6, 2024
The phone call was efficient and the agent was friendly and helpful.
Date of experience: February 28, 2024
Kevin was clear and professional in his communication and personable as well.
Date of experience: February 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
