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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Cory was super helpful. Took the time to find the best place for my situation.
Date of experience: September 4, 2023
Matt was easy to work with and took my information and made me feel comfortable.
Date of experience: March 6, 2023
She was excellent and went above and beyond to secure two rooms for my family.
Date of experience: March 9, 2023
Christopher assisted me with my reservation over the phone and was spectacular with his service.
Date of experience: June 5, 2023
Cory answer all my questions in thorough detail. I so appreciate it all his help
Date of experience: August 6, 2023
Everything was good and the sale lady helped a lot she did a great job
Date of experience: April 20, 2023
My experience was amazing,I was given 5 star quality service and I am so pleased
Date of experience: April 10, 2023
Patient and competent while finding us the best rate available at the last minute. He
Date of experience: June 9, 2023
Gretchen did a great job, during a chaotic situation I was dealing with.
Thank you!
Date of experience: June 9, 2023
Giovanna was awesome to work with. She found the best price and was customer friendly
Date of experience: June 23, 2023
Samantha help was awesome. She had patients helping me select the proper motel for me.
Date of experience: March 17, 2023
Juan was excellent. Very helpful.
Helped me find the exact thing I was looking for
Date of experience: June 13, 2023
The attendant who took my reservation was very helpful and it was a quick process.
Date of experience: March 19, 2023
Andy did a great job of finding what we wanted and in a timely manner.
Date of experience: June 13, 2023
Very difficult to understand
Not knowledgeable about rooms or amenities
Date of experience: March 23, 2024
What an amazing person to handle my reservations! She is a keeper with your organization!
Date of experience: March 23, 2024
Patient, super helpful excellent personality. Very pleased.
Date of experience: March 22, 2024
Credit card was charged but I have no reservations,horrible experience
Date of experience: March 22, 2024
Called and Tangerine was booked but Lisa tried to find me something else - stellar!
Date of experience: March 22, 2024
Very helpful advice for my next event! I still need to plan it. I hope to be there in the future.
Date of experience: August 14, 2023
Thank you Penny you did a great job of finding up a room in such short notice. Very kind as well.
Date of experience: March 7, 2023
It was fast and she was very nice. She was very helpful and made sure that everything was correct.
Date of experience: March 19, 2024
He is Very good and really knows how to really help out
Date of experience: March 10, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
