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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Jennifer was great very professional and knowledgeable and friendly
Date of experience: February 25, 2024
Very professional n polite I am appreciative of her assistance
Date of experience: February 28, 2024
Friendly and helpful knowledgeable
Good feeling well done
Date of experience: February 28, 2024
Very helpful and professional representative. Got me the info I needed within seconds.
Date of experience: February 26, 2024
Joyce did an excellent job with our registration. Will call again for next registration
Date of experience: December 27, 2023
The person helping me was very professional and knowledgeable. She made booking very easy.
Date of experience: December 13, 2023
It was good she was nice and very respectful I have no complaints
Date of experience: January 27, 2024
Easy and operator was professional and helpful. I hope my stay is the same.
Date of experience: December 4, 2023
He was great to make reservations through, glad I had him on the phone!
Date of experience: February 24, 2024
Carlos did a great job, and made me feel my issue was as important to him to help me resolve
Date of experience: October 24, 2023
They are scammer people from India the hotel never got the money that I paid that don't give me back.
Date of experience: July 5, 2022
Fantastic!
Brandon booked the rooms, gave me the best price, was super polite
Great Customer Service
Brandon STARS (OR MORE)
Date of experience: July 24, 2023
The agent did a super job explaining the rate and room to me
Date of experience: January 25, 2024
So extremely polite, friendly, helpful, patient, truly went the extra mile
Date of experience: February 22, 2024
Great service. Lauren made it easy and simple booking for me. Thank you Lauren.
Date of experience: November 14, 2023
The agent was very helpful and kind. No problems making the reservations at all
Date of experience: November 15, 2023
Jennifer was extremely helpful and very friendly. She made the reservation process very easy.
Date of experience: November 15, 2023
Reservation was quickly accomplished and agent answered all my questions. Booking process was easy.
Date of experience: October 30, 2023
Claudia was very helpful and helped meet my hotel booking needs quickly without hassle.
Date of experience: February 21, 2024
Excellent did everything very professional and got me booked for Sunday and Monday evening
Date of experience: April 7, 2023
Very friendly and efficient. Got the room I was looking for. Very nice experience
Date of experience: April 17, 2023
Very pleasant to talk with the booking agent, she was very helpful and patient
Date of experience: June 23, 2023
My answers was definitely answered and I'm pleased wit the help that was given
Date of experience: July 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
