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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Just booked a room and he answered all my questions and was very pleasant
Date of experience: April 24, 2023
Lucy was extremely helpful and efficient and very happy with her service. Thank you.
Date of experience: March 9, 2023
Ashley did a great job making sure I was booking a the correct location.
Date of experience: April 23, 2023
Great attention to detail, patient and friendly. The payment system was easy to use.
Date of experience: April 3, 2023
Great service and help. We were able to book rooms pretty fast and efficiently.
Date of experience: July 9, 2023
Very helpful and i was able to reserve the room I wanted
Thank you
Date of experience: April 7, 2023
Very helpful and very polite. Explained everything I needed to know about my reservation.
Date of experience: October 17, 2023
I was able to book my room. It was an Extremely pleasant and process!
Date of experience: March 18, 2023
Rosa did a great job finding me a room for my young adult son
Date of experience: September 23, 2023
Everything was wrong. Price, beds. I had to repeat multiple times my information
Date of experience: February 20, 2024
Fast and easy! The lady was very helpful and correct my mistake for me.
Date of experience: June 3, 2023
He hung up on me when I asked to talked to the front desk
Date of experience: July 28, 2023
Thorough and professional help booking a hotel in Troy.
Date of experience: February 21, 2024
Loved talking to a real person she was great I give her a 10
Date of experience: June 5, 2023
Jennifer was very polite and determined to find what I requested. She was amazing!
Date of experience: August 2, 2023
Ashley was wonderful, very professional and pleasant. I felt very comfortable talking with her.
Date of experience: June 4, 2023
Christa was kind and patience helping us re book our cancelled flight flight
Gene
Date of experience: August 13, 2023
Absolutely helpful could do enough for me! She was kind and courteous and knowledgeable!
Date of experience: August 12, 2023
Ashley did a great job in helping sort out a zip code for me
Date of experience: August 7, 2023
Claudia did a great job with a complicated reservation. Very pleasant, patient, and thorough.
Date of experience: August 10, 2023
I was able to book with an agent who was super friendly and knowledgeable.
Date of experience: August 14, 2023
Juan was very helpful and compassionate toward me, my experience with him was great
Date of experience: February 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
