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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Reviewed best deal best price in area to meet our needs and nailed it!
Date of experience: January 18, 2024
Had a. Nice way about him …. Wonderful voice
This was 10:30 am …. He was very nice
Date of experience: March 5, 2024
Cory was very courteous and helpful in booking my stay.
Date of experience: March 13, 2024
Excellent Mr Allen was knowable friendly, and showed me great respect. Thank you.
Date of experience: March 13, 2024
Did not really answer my question and got passed to another line!
Date of experience: March 12, 2024
Lauren was more than helpful and it was a pleasure working with her
Date of experience: February 16, 2024
He was professional, knowledgeable, and pleasant to talk to.
Date of experience: March 9, 2024
She was extremely nice and personable! It's the little things that matte the most!
Date of experience: January 6, 2024
Zack was very helpful and courteous. I gave him a lot of possibilities and he answered all of them
Date of experience: February 2, 2024
He was outstanding no one could've been more professional and helpful. Very good! Thanks Ray.
Date of experience: March 10, 2024
Joyce did an excellent job with our registration. Will call again for next registration
Date of experience: December 27, 2023
Carlos did a great job, and made me feel my issue was as important to him to help me resolve
Date of experience: October 24, 2023
Very thorough and sweet. She helped me find a particular amenity.
Date of experience: March 9, 2024
Nicholas was very helpful and pleasant in helping us book our room.
Date of experience: March 9, 2024
Mario was very informative, clearly spoken, pleasant and thorough.
Date of experience: March 9, 2024
Fantastic!
Brandon booked the rooms, gave me the best price, was super polite
Great Customer Service
Brandon STARS (OR MORE)
Date of experience: July 24, 2023
Very good and done quickly. Steve was efficient and knowledgeable.
Date of experience: March 4, 2024
She was provisionally, polite and she answered all my questions
Date of experience: March 4, 2024
The person helping me was very professional and knowledgeable. She made booking very easy.
Date of experience: December 13, 2023
Lauren, You were awesome, Thank you for all the help!
Date of experience: March 3, 2024
Christiana was very helpful in booking hotel for a room.
Date of experience: March 8, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
