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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Easy and operator was professional and helpful. I hope my stay is the same.
Date of experience: December 4, 2023
The agent was very helpful and kind. No problems making the reservations at all
Date of experience: November 15, 2023
Jennifer was extremely helpful and very friendly. She made the reservation process very easy.
Date of experience: November 15, 2023
Emmanuel was patient, listened, and efficiently presented the information I needed.
Date of experience: March 7, 2024
Great service. Lauren made it easy and simple booking for me. Thank you Lauren.
Date of experience: November 14, 2023
Christa was kind and patience helping us re book our cancelled flight flight
Gene
Date of experience: August 13, 2023
Absolutely helpful could do enough for me! She was kind and courteous and knowledgeable!
Date of experience: August 12, 2023
Ashley did a great job making sure I was booking a the correct location.
Date of experience: April 23, 2023
I was able to book with an agent who was super friendly and knowledgeable.
Date of experience: August 14, 2023
Just booked a room and he answered all my questions and was very pleasant
Date of experience: April 24, 2023
Very pleasant to talk with the booking agent, she was very helpful and patient
Date of experience: June 23, 2023
She was wonderful… she helped me to find the right hotel and explained everything
Date of experience: February 14, 2023
Rating a five star did an excellent job of finding us a decent hotel
Date of experience: June 21, 2023
Great service and help. We were able to book rooms pretty fast and efficiently.
Date of experience: July 9, 2023
Reservation was quickly accomplished and agent answered all my questions. Booking process was easy.
Date of experience: October 30, 2023
Great attention to detail, patient and friendly. The payment system was easy to use.
Date of experience: April 3, 2023
Quick, and efficient. Very polite and helpful. She helped book a pet friendly room.
Date of experience: February 21, 2023
Even with phone line difficulty, he was extremely patient and helpful
Date of experience: March 6, 2024
My answers was definitely answered and I'm pleased wit the help that was given
Date of experience: July 2, 2023
He hung up on me when I asked to talked to the front desk
Date of experience: July 28, 2023
Very personable, professional and seems like he enjoys his job and the Sheraton family.
Date of experience: June 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
