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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Hung up on me before I could ask my questions. I won't be using yall again.
Date of experience: September 6, 2023
Lauren was very courteous & helpful. Very professional
Date of experience: February 9, 2024
Antonio went the extra mile to help us select the right hotel close to where my cousin was staying.
Date of experience: October 19, 2023
Catherine was very kind and helpful. Excellent customer service.
Date of experience: February 10, 2024
This lady did everything she could to help me out. She was super and caring too!4 star to her!
Date of experience: July 21, 2023
Jeannie was very friendly and helped me greatly! She knew exactly what I needed and how to help me.
Date of experience: March 28, 2023
Dawn was so patient, kind, and fun!
She made me feel appreciated and made it a f easy experience!
Date of experience: August 5, 2023
Outstanding Customer Service!
Knowledge Impeccably!
Date of experience: February 9, 2024
My scheduler was professional, personable, friendly, and so very patient. Absolutely stress free!
Date of experience: February 8, 2024
Well done. He represented everything clearly and promptly. He knew what he was doing.
Date of experience: February 2, 2024
Very pleasant and professional behavior
Was very helpful
Date of experience: February 6, 2024
Nick helped me get last min place for the night to stay, service was great!
Date of experience: February 7, 2024
Jennifer was very helpful & pleasant to talk with.
Date of experience: February 8, 2024
Ad stated Free Cancelation. But they do not refund your money. They just keep it. But they don't charge you extra to cancel.
Date of experience: June 3, 2022
Everything I needed was well handled.Crystal was very knowledgeable and helpful. Thank you.
Date of experience: December 1, 2023
Assistant was very helpful in arranging a room setup.
Date of experience: February 6, 2024
Was nice talking to this rep, she helped me, was really satisfied.
Date of experience: January 10, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
