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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Carolyn was super helpful and friendly. Made booking my last minute stay super easy.
Date of experience: March 21, 2023
Very informative, did a great job. Made it very easy to make the reservations!
Date of experience: August 26, 2023
Very helpful and very polite. Explained everything I needed to know about my reservation.
Date of experience: October 17, 2023
Very helpful and i was able to reserve the room I wanted
Thank you
Date of experience: April 7, 2023
Rosa did a great job finding me a room for my young adult son
Date of experience: September 23, 2023
Very friendly and efficient. Got the room I was looking for. Very nice experience
Date of experience: April 17, 2023
Excellent did everything very professional and got me booked for Sunday and Monday evening
Date of experience: April 7, 2023
Terry was very kind, polite and professional to me. She needs to be commended!
Date of experience: March 21, 2023
Jennifer was very polite and determined to find what I requested. She was amazing!
Date of experience: August 2, 2023
Excellent professional. I could understand good English. Knew many details that i asked about
Date of experience: March 7, 2023
Loved talking to a real person she was great I give her a 10
Date of experience: June 5, 2023
Ashley was wonderful, very professional and pleasant. I felt very comfortable talking with her.
Date of experience: June 4, 2023
Lucy was extremely helpful and efficient and very happy with her service. Thank you.
Date of experience: March 9, 2023
Fast and easy! The lady was very helpful and correct my mistake for me.
Date of experience: June 3, 2023
Claudia did a great job with a complicated reservation. Very pleasant, patient, and thorough.
Date of experience: August 10, 2023
Amber was most helpful in finding ding us great accommodation for a great price.
Date of experience: June 18, 2023
Ashley did a great job in helping sort out a zip code for me
Date of experience: August 7, 2023
Juan was very helpful and compassionate toward me, my experience with him was great
Date of experience: February 8, 2023
I was able to book my room. It was an Extremely pleasant and process!
Date of experience: March 18, 2023
Very nice answered all my questions. Pleasant to talk with.
Date of experience: March 5, 2024
Wonderful dealing with Nicholas, he was very helpful.
Date of experience: March 4, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
