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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
They were polite, I was impressed I could type in my credit information.
Date of experience: November 9, 2023
The representative was quick and knowledgeable got my room booked fast and efficiently.
Date of experience: November 5, 2023
Very friendly, knowledgeable. I am very satisfied with the help this person provided.
Date of experience: October 26, 2023
Cesar was really helpful and made booking such a breeze for our family and our dog.
Date of experience: January 18, 2024
Arabella was so nice! She was extremely helpful and had a great attitude!
Date of experience: November 4, 2023
5 star service. She is definitely a keeper. Great service.
Date of experience: January 27, 2024
I was pleased with her patience and courtesy. She was providing excellent service.
Date of experience: September 7, 2023
Lauren was an exceptional booking agent. She was professional, courteous, and very helpful.
Date of experience: September 11, 2023
Provided very accurate information and assisted with information requested. Very satisfied
Date of experience: January 31, 2024
Was able to reserve exactly what I wanted.
Don't really like the 'no cancellations' policy.
Date of experience: February 3, 2024
Arturo was excellent! Very professional, kind, and knowledgeable.
Date of experience: February 3, 2024
Great experience and will do business every time I go somewhere Through this traveling agency
Date of experience: February 3, 2024
Quick and complete,friendly agent who took care of my requests quickly and correctly.
Date of experience: October 19, 2023
Andrea was very professional and friendly. Answered all my questions. Thank you Andrea
Date of experience: April 6, 2023
Adrian was helpful and helped me to book my room quickly and easily.
Date of experience: May 11, 2023
The experience with Robert was the best, quick and easy. I appreciate that
Date of experience: June 26, 2023
Very helpful and friendly, helped us find the right Hotel near the airport!
Date of experience: March 28, 2023
Helped me get a room at a hotel very close to his bosses.
Date of experience: March 20, 2023
Fast and efficient and helpful I strongly agree to book with these people
Date of experience: June 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
