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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Francisco was very polite and very helpful. He answered all of my questions.
Date of experience: January 13, 2024
Very helpful and professional representative. Got me the info I needed within seconds.
Date of experience: February 26, 2024
Antonio went the extra mile to help us select the right hotel close to where my cousin was staying.
Date of experience: October 19, 2023
This lady did everything she could to help me out. She was super and caring too!4 star to her!
Date of experience: July 21, 2023
Jeannie was very friendly and helped me greatly! She knew exactly what I needed and how to help me.
Date of experience: March 28, 2023
Dawn was so patient, kind, and fun!
She made me feel appreciated and made it a f easy experience!
Date of experience: August 5, 2023
He was great to make reservations through, glad I had him on the phone!
Date of experience: February 24, 2024
So extremely polite, friendly, helpful, patient, truly went the extra mile
Date of experience: February 22, 2024
Claudia was very helpful and helped meet my hotel booking needs quickly without hassle.
Date of experience: February 21, 2024
Thorough and professional help booking a hotel in Troy.
Date of experience: February 21, 2024
The young lady was very professional, polite and efficient.
Date of experience: February 20, 2024
Very professional and completely competent, took very good care of all needs
Date of experience: January 25, 2024
Everything was wrong. Price, beds. I had to repeat multiple times my information
Date of experience: February 20, 2024
Everything I needed was well handled.Crystal was very knowledgeable and helpful. Thank you.
Date of experience: December 1, 2023
They were polite, I was impressed I could type in my credit information.
Date of experience: November 9, 2023
Very friendly, knowledgeable. I am very satisfied with the help this person provided.
Date of experience: October 26, 2023
Corey was courteous and professional. He was a breeze to work with. Thanks.
Date of experience: August 24, 2023
Arabella was so nice! She was extremely helpful and had a great attitude!
Date of experience: November 4, 2023
Very quick and efficient way to book and better price than on line.
Date of experience: August 30, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
