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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great service very very helpful one of the best agents I have worked
Date of experience: April 6, 2023
Kimberly delivered wonderful customer service! She deserves a bonus or even a raise.
Date of experience: April 5, 2023
He was very pleasant and helpful He found me just the right room!
Date of experience: March 20, 2023
He was very easy to hear and understand and gave me excellent guidance.
Date of experience: May 16, 2023
Samantha was great helping us find a room and getting us checked in.
Date of experience: March 17, 2023
Oscar was very friendly, patient and helpful with my request. Thank you Oscar
Date of experience: July 7, 2023
Very helpful and knowledgeable. Very patient even though my phone kept cutting out.
Date of experience: July 6, 2023
He was exceptional and spoke English well, he found exactly what we needed.
Date of experience: May 20, 2023
Rep was able to look up and cancel previous reservation quickly and efficiently
Date of experience: July 9, 2023
Alexandre did a great job- quick, easy to understand and very helpful.
Date of experience: February 2, 2024
Wonderful! Jacob was easy to understand, polite, courteous and very patient and helpful!
Date of experience: March 12, 2023
Amazing, helpful, efficient. Can't wait for vacation time!
Date of experience: February 3, 2024
Excellent service and very helpful in finding the right room for the occasion.
Date of experience: April 21, 2023
Great job. $#*! off $#*! submit your $#*! u u suck shoot balls
Date of experience: March 22, 2023
Excellent. By contrast, this survey is annoying by requiring at least 50 characters
Date of experience: May 31, 2023
Very polite and had no problems making the reservation or at the hotel
Date of experience: March 26, 2023
Paula was very friendly and helpful and got us exactly what we needed!
Date of experience: June 3, 2023
Reservation was confirmed and all my questions were answered. Excellent and prompt service.
Date of experience: June 2, 2023
Great experience very courteous and very helpful. Will book again in the future!
Date of experience: May 1, 2023
I spoke with Carolyn. She was very nice and very easy to understand.
Date of experience: August 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
