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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very accurate.thank you for the great service. He was very polite and kind.
Date of experience: June 5, 2023
Very very helpful. Thank you. Bailey got us everything we were looking for.
Date of experience: January 29, 2023
Angelina was amazing and was able to get me set up very easily
Date of experience: April 11, 2023
She was very polite and help me getting what I was looking for.
Date of experience: June 7, 2023
Friendly, cheerful, professional and went above and beyond finding our "pet accommodation" hotel.
Date of experience: April 14, 2023
Great experience…Lauren was very pleasant and made the experience easy…thank you!
Date of experience: August 14, 2023
It would have been perfect if we could have got our king room
Date of experience: June 15, 2023
Very pleasant and very helpful. Found the best price for our extended stay.
Date of experience: August 17, 2023
Very well spoken & polite.Help me navigate through so many hotels. Very patient.
Date of experience: March 7, 2023
Answered all my questions and was very helpful and delightful to speak with
Date of experience: April 18, 2023
Corey was courteous and professional. He was a breeze to work with. Thanks.
Date of experience: August 24, 2023
Happy and helpful I appreciate the help
Still looking to correct the issue
Date of experience: September 3, 2023
Very quick and efficient way to book and better price than on line.
Date of experience: August 30, 2023
Service was excellent! Professional and courteous, would definitely recommend and will use again!
Date of experience: February 23, 2023
Very helpful and pleasant. Made sure I understood everything and answered my questions.
Date of experience: August 31, 2023
I had a great experience booking my room it was great thank you
Date of experience: February 27, 2023
Jean was very helpful on my questions and making my reservations.
Date of experience: January 16, 2024
The hotels were filling up quickly. Very helpful. Looking for hotels
Date of experience: January 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
