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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I was at my wit with trying to find a hotel, but this lady saved the night for me n my family. She was very helpful n patient. We were so tried of driving around with no luck of finding a hotel along with hungry. The customer service I received was a amazing experience!
I was trying to link up with some friends that will be staying this weekend at the Courtyard by Marriott in Charleston, SC Northside Dr location. Bailey was pleasantly helpful, and I honestly did appreciate her in searching for me. They were sold out but she suggested another nice location. Even though I didn't book at this time, I will definitely call again in the future for service. She was just that great!
Great customer support person. So friendly and helpful
Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!
Caesar is a G. Great help, very nice, helped me get the room I want at a great price.
Sighed heavily and told me no room was available. When I began to say I'd go somewhere else he said oh wait here's one and then quoted me $400. I was able to book online no problem for $250 range. This makes me distrust you guys.
Was able to answer all my question and was very pleasant to work with!
Hugo was super helpful and had a great personality.
Easy to book - pleasant - efficient - smart. I liked her style.
It was a pleasure talking to Jose, he was kind and very professional, while being down to earth and having patience within an old guy like me.
Excellent - Robert was very cordial and efficient
Excellent customer service!
Very pleasant and informative, checked for availability and my request for two cribs.
Very please with the knowledge of representative's information.
Excellent service by Joyce helping us select rooms
Pleasant enough on the phone explained I travel with 2 dogs ok no problem. Quoted me a price that did not include pet fees. Also non refundable due too late booking. Arrived at said hotel and was quoted an extra 40 dollar pet deposit. Not impressed. Hotel is a fine establishment. Booking agent is a huge disappointment
The representative I spoke with was friendly and very helpful. Everything close to where I wanted was booked and he helped find a great alternative.
I looked up the inn on line and called the number listed for best western. I thought i was booking directly with best western and found out you are a third party site. I paid $60 more than I would have paid booking directly with best western.
Answered all of my questions with patience and kindness!
Nadia was great made my reservation quickly easily and professionally. She has a great attitude!
My name is hard buy the price is too much. We have decided to not spend that much money for a wedding.
Corinne's service was excellent! The reason I believe this because of the way she explained the charges so that there wasn't any surprises. Also, her voice was pleasing and her telephone educate was perfect. I look forward to our star at your facility.
I reserved a three day stay at the Sonesta. Neal was my reservationist. Neal was efficient, knowledgeable and very helpful. He answered all of my question to my satisfaction. He was courteous and attentive to all my concerns. Neal is a valuable asset to the Sonesta family and should be acknowledged as such.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
