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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Booking two rooms, for two night, with Jose was easy!
Date of experience: January 23, 2024
She was very helpful helping me add another day for my stay.
Date of experience: February 1, 2024
Nick was great thank you 😊 we appreciate it. 1st time staying here.
Date of experience: February 1, 2024
His help was greatly appreciated and he was very courteous.
Date of experience: January 23, 2024
Marcus was most helpful and polite and most of all professional
Date of experience: January 29, 2024
Good. Covered all aspects. Friendly,...knowledgeable
Date of experience: January 31, 2024
The call was disconnected and I had to call back. Now I got transferred. So far no good
Date of experience: October 26, 2023
I enjoyed my stay to the fullest the hot tub and pool were great quiet and very clean
Date of experience: June 26, 2023
Great experience, services was fast and informative. Conversation was clear and correct
Date of experience: January 24, 2024
Very kind and helpful. Lauren was very friendly and answered all my questions. Thank you Lauren.
Date of experience: January 23, 2024
She was lovely and helpful.The experience was easy and fast.
Date of experience: January 28, 2024
Made a quick & smooth reservation via phone. Excellent service from Michel!
Date of experience: January 30, 2024
Same day reservation. Helpful. Guided me every step.
Date of experience: January 30, 2024
Needed to contact the hotel directly and she told me to look in the yellow pages lol ….
Date of experience: January 19, 2023
Robert was very efficient and courteous. He said I was too, but I can challenge the claim. Peace
Date of experience: August 3, 2023
Easy to work with. She does an amazing job. I look forward to booking more with Hampton Inn
Date of experience: September 27, 2023
Adrian, listened to my request and concerns and was professional and his assisting me.
Date of experience: January 18, 2024
Ruth was very helpful. Very professional. Great service.
Date of experience: January 24, 2024
Gave options and considered my budget. Friendly, helpful and knowledgeable
Date of experience: January 17, 2024
The booking agent went above and beyond to accommodate my request for a accessible room
Date of experience: January 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
