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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Brandon was very helpful and answered all my questions
Date of experience: January 26, 2024
Promptly answered call and provided directions. Agent was professional and courteous!
Date of experience: January 8, 2024
Great experience and enjoyed her customer service personally!
Date of experience: January 26, 2024
Very accommodating & friendly. Found us the best rate available
Date of experience: January 25, 2024
The agent I was connected to was very polite and easy to understand and was very helpful.
Date of experience: January 20, 2024
I could understand Edgar and he was very helpful in making my reservation. Great job! Thank you!
Date of experience: January 23, 2024
Jason hung up on me without any help or explanation.
Date of experience: January 23, 2024
Angel was extremely helpful with all my questions and concerns,and gave me many choices
Date of experience: January 24, 2024
Very patient and professional.
Found an answer to every question I asked.
Date of experience: January 22, 2024
Super easy and friendly service! Edgar was pleasant, patient and so easy to work with!
Date of experience: January 7, 2024
She was very helpful and courteous. She went above and beyond.
Date of experience: January 17, 2024
Very patient and friendly. Explained the process well
Date of experience: January 22, 2024
Wonderful relaxing good get away from work and home life
Date of experience: January 22, 2024
Very friendly and thoughtful service in helping me with my reservations!
Date of experience: January 21, 2024
Very helpful, informative and kind.
Looking forward to our stay in May.
Date of experience: January 22, 2024
I feel very pleased with the professionalism and service of your staff.
Date of experience: January 21, 2024
Wonderful. He was very helpful. He help fix my situation.
Date of experience: January 8, 2024
She was very helpful and explained everything to me
Date of experience: January 20, 2024
I could not understand him and he didn't seem to understand me
Date of experience: November 9, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
