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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Outstanding Customer Service!
Knowledge Impeccably!
Date of experience: February 9, 2024
My scheduler was professional, personable, friendly, and so very patient. Absolutely stress free!
Date of experience: February 8, 2024
Nick helped me get last min place for the night to stay, service was great!
Date of experience: February 7, 2024
5 star service. She is definitely a keeper. Great service.
Date of experience: January 27, 2024
Assistant was very helpful in arranging a room setup.
Date of experience: February 6, 2024
The hotels were filling up quickly. Very helpful. Looking for hotels
Date of experience: January 16, 2024
Jean was very helpful on my questions and making my reservations.
Date of experience: January 16, 2024
Booking two rooms, for two night, with Jose was easy!
Date of experience: January 23, 2024
His help was greatly appreciated and he was very courteous.
Date of experience: January 23, 2024
Provided very accurate information and assisted with information requested. Very satisfied
Date of experience: January 31, 2024
Alexandre did a great job- quick, easy to understand and very helpful.
Date of experience: February 2, 2024
Amazing, helpful, efficient. Can't wait for vacation time!
Date of experience: February 3, 2024
Promptly answered call and provided directions. Agent was professional and courteous!
Date of experience: January 8, 2024
Great experience and will do business every time I go somewhere Through this traveling agency
Date of experience: February 3, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
