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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Patrick did a great job booking my room and explaining everything.
Date of experience: January 17, 2024
Neal did a great job helping me with my reservations today!
Date of experience: January 17, 2024
Thank you to Neal. He was very patient, clear and diligent.
Date of experience: January 18, 2024
Dawn was courteous and very professional. She handled the service very well
Date of experience: October 14, 2023
Professional, polite answered all my questions in a kind a courteous manner.
Date of experience: October 16, 2023
She was very sweet and very helpful...gave me exactly what we needed
Date of experience: September 25, 2023
He performed well over the phone. He was very pleasant and informative.
Date of experience: October 19, 2023
Grace went over and beyond really took her time to really search for good deals for me
Date of experience: August 22, 2023
His patience and understanding was refreshing and impeccable! He deserves a raise!
Date of experience: June 23, 2023
Looking forward to working with you on the rest of it.
Date of experience: January 17, 2024
Heather was courteous, professional and knowledgeable about rooms and rates. Very helpful
Date of experience: March 27, 2023
After a difficult start he was able to book is a stay at a pet friendly hotel.
Date of experience: June 26, 2023
Amazing experience, he took the time to help me with the reservation.
Date of experience: June 28, 2023
Great job, wry patient, great voice, very good knowledge of I formation
Date of experience: May 15, 2023
I was satisfy after booking the reservation was please from last stay
Date of experience: July 1, 2023
Polite and attentive, very knowledgeable and courteous, nice person to talk too.
Date of experience: April 24, 2023
He was pleasant and easy to talk to about scheduling a reservation
Date of experience: March 22, 2023
Barbara did a fantastic job of helping me.I told her she earned a book of gold stars.
Date of experience: May 16, 2023
Easy to work with and on point. Very clear communication and fast.
Date of experience: April 19, 2023
They had everything we wanted, and did an awesome job explaining everything.
Date of experience: April 2, 2023
The lady on the phone was very helpful and professional! Thank you
Date of experience: May 19, 2023
Andrea was so courteous and knowledgeable. It was a very pleasant experience.
Date of experience: April 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
