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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very easy to talk to and work with. Great sense of humor.
Date of experience: August 15, 2023
Very easy to book with the agent I was on call with!
Date of experience: August 16, 2023
It was great and fast thats a great customer experience i had
Date of experience: August 25, 2023
What is as easy as pie very precise, and helpful. Well done.
Date of experience: August 21, 2023
Did great job with reservation. Very patient. Read through reservation for accuracy
Date of experience: May 8, 2023
Great. Danielle was helpful and to the point. Great personality as well
Date of experience: March 4, 2023
Great Paula was both professional and polite and made the experience satisfactory
Date of experience: August 30, 2023
Very fast, friendly and efficient. Explained in detail room rates and availability.
Date of experience: June 21, 2023
Very pleasant and helpful.Took his time and didn't rush through the call.
Date of experience: August 31, 2023
The agent transferred me to an automated system before hearing me out
Date of experience: August 31, 2023
We've stayed before so I'm sure everything will be great as before
Date of experience: September 6, 2023
Ashley was polite, efficient, and easy to work with. Thank you Ashley!
Date of experience: February 24, 2023
Allan was very informative and professional. Excellent customer service. Thank you Allan.
Date of experience: September 9, 2023
Ashley was very helpful and articulate. She was patient and guided me thru the reservations process
Date of experience: December 1, 2023
The agent that I spoke to was very knowledgeable, very professional, and very helpful
Date of experience: December 31, 2023
Quite good, excellent service. Pleasure to talk to him.
Date of experience: January 7, 2024
Nice and friendly. Helped me throughout my reservation process
Date of experience: January 13, 2024
Excellent customer service, thorough, personable and professional
Date of experience: January 13, 2024
Rachel was very professional and helpful. She reviewed everything at the end for accuracy.
Date of experience: January 10, 2024
Overnight only. Funeral. Very understanding. Thank you.
Date of experience: January 10, 2024
Kimberly was very nice and very patient! She took her time and answered all my questions.
Date of experience: November 9, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
