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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
We got a room we needed in a hurry due to my brother having emergency surgery early in the morning.
Date of experience: July 24, 2023
Tnesha helped me book a last minute stay for a basketball team. Couldn't have been any better
Date of experience: January 2, 2024
Patrick was very nice and easy to understand he helped a ton.
Date of experience: January 10, 2024
Cesar was very helpful in getting our room booked for the weekend.
Date of experience: January 8, 2024
Super experience friendly helped to reduce price efficient
Date of experience: January 8, 2024
Great experience. Sadie did great a great job booking our night. The comp wine helped too!
Date of experience: June 23, 2023
Very well, we had lots of questions and confusion and Joel helped with all of it.
Date of experience: July 5, 2023
It was a wonderful experience with my agent online and my problem was solved within seconds.
Date of experience: May 20, 2023
Lydia was warm and helpful - she helped me find the best room at the best price
Date of experience: July 15, 2023
Rick was truly patient and helpful. He was able to pivot when I was asking questions.
Date of experience: May 24, 2023
Ramses was pleasant to speak to and very helpful. He's a strong asset to your company.
Date of experience: May 23, 2023
Jose was over and above helpful with our reservations. Well informed and delightful to speak with.
Date of experience: July 21, 2023
She did a great job. I was in a tight situation and she helped me out
Date of experience: May 30, 2023
Loved our trip! Can hardly wait to go back. We plan to go again in December.
Date of experience: August 1, 2023
Tamara was very helpful. She was easy to understand and very knowledgeable in performing her job
Date of experience: June 3, 2023
She was very calm and patient as I tried to figure out what I was doing
Date of experience: August 4, 2023
Overall very pleasant and professional. Got a nice room at a great price. Very helpful service.
Date of experience: June 11, 2023
Called to book my daughters wedding weekend and you were so helpful and professional. Thank you!
Date of experience: June 7, 2023
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Date of experience: February 1, 2023
Was told had jacuzzi room.was not had second room.suppose be two beds was not
Date of experience: December 29, 2023
Very professional easy to talk to and made everthing super easy to book
Date of experience: December 29, 2023
Great service. Carlos was very helpful with my reservation.
Date of experience: January 6, 2024
Nadine was very helpful with our booking. She was truly a blessing for our upcoming trip.
Date of experience: May 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
