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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The person I spoke to was very patient and helpful.
Date of experience: October 18, 2023
Helped me get a room at a hotel very close to his bosses.
Date of experience: March 20, 2023
Samantha was great helping us find a room and getting us checked in.
Date of experience: March 17, 2023
He was very pleasant and helpful He found me just the right room!
Date of experience: March 20, 2023
Great job. $#*! off $#*! submit your $#*! u u suck shoot balls
Date of experience: March 22, 2023
Very helpful and friendly, helped us find the right Hotel near the airport!
Date of experience: March 28, 2023
Very polite and had no problems making the reservation or at the hotel
Date of experience: March 26, 2023
Service was excellent! Professional and courteous, would definitely recommend and will use again!
Date of experience: February 23, 2023
Kimberly delivered wonderful customer service! She deserves a bonus or even a raise.
Date of experience: April 5, 2023
Great service very very helpful one of the best agents I have worked
Date of experience: April 6, 2023
Andrea was very professional and friendly. Answered all my questions. Thank you Andrea
Date of experience: April 6, 2023
Marc was very helpful and kind. Very nice to talk to. He had a nice voice.
Date of experience: October 11, 2023
Edgar was never helpful & patient when helping me make this reservation for my husband
Date of experience: October 16, 2023
Outstanding hotel, we would never stay anywhere else
Date of experience: October 16, 2023
Easy courteous, and to the point. Would book here again!
Date of experience: October 17, 2023
Outstanding service, will use again. Thank you. Friendly and courteous.
Date of experience: October 17, 2023
Robert was very efficient and courteous. He said I was too, but I can challenge the claim. Peace
Date of experience: August 3, 2023
Wonderful and thoroughly helpful and efficient service from Oscar.
Date of experience: October 9, 2023
My time on the phone was well spent and accomplished what I needed.
Date of experience: October 16, 2023
Excellent customer service, able to pivot from original request and find great alternate hotel
Date of experience: October 16, 2023
Ashley did an awesome job concerning our needs. She was very thoughtful and considerate.
Date of experience: October 16, 2023
Carolyn was excellent, very pleasant, informative, and profession, but friendly... very nice
Date of experience: September 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
