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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She went out of her way to help me ( outside of her job description) really helped!
Date of experience: February 28, 2023
He was very courteous. The experience was very nice I could not ask for more.
Date of experience: November 24, 2023
Thank you! Quick response and booking.
Perfect service and courteous staff
Date of experience: November 7, 2023
She was amazing! Patient,helpful! Willing to look for the address that I had asked about.
Date of experience: January 4, 2024
My experience over the phone was very quick and easy.
Date of experience: January 4, 2024
Naomi was helpful and answered all my questions patiently.
Date of experience: January 4, 2024
Smooth and professional from start to finish with the booking process.
Date of experience: January 4, 2024
Great service and patience as I figured out my dates.
Date of experience: January 4, 2024
Jason very professional. Answered all my questions consistently and accurately
Date of experience: January 4, 2024
The interaction was professional and simple. Well done.
Date of experience: January 3, 2024
Dawn was very pleasant and helpful. Spoke clearly and explained everything.
Date of experience: October 11, 2023
Very rude, unhelpful. Then she hung up on me... very disappointing.!
Date of experience: September 7, 2023
Called for one hotel got quick info for a few others!
Date of experience: October 4, 2023
Very helpful with the reservation, helped with finding the best room for the Christmas weekend.
Date of experience: December 22, 2023
Spoke clearly and easy to understand and walk through the process.
Date of experience: October 20, 2023
It was fine and I understand the English to, he was polite and professional…
Date of experience: November 17, 2023
Spoke very clear and to the point. Transaction went very smoothly.
Date of experience: October 5, 2023
Carlos was great. Kind manner and answered our questions
Date of experience: January 2, 2024
Very helpful and patient. He helped me right through. Very pleasant.
Date of experience: September 5, 2023
Great job Jake. You spoke clear and concise and were personal
Date of experience: May 25, 2023
Very helpful and politely and answer all my questions I had.
Date of experience: April 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
