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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Allan was very informative and professional. Excellent customer service. Thank you Allan.
Date of experience: September 9, 2023
We've stayed before so I'm sure everything will be great as before
Date of experience: September 6, 2023
She was extremely helpful and excellent with how she did her job.
Date of experience: September 8, 2023
Needed to contact the hotel directly and she told me to look in the yellow pages lol ….
Date of experience: January 19, 2023
I enjoyed my stay to the fullest the hot tub and pool were great quiet and very clean
Date of experience: June 26, 2023
He was very helpful, considerate, informative and efficient.
Date of experience: October 13, 2023
Pleasant and informative, patient with me, knew what he was suppose to.
Date of experience: October 12, 2023
Explained everything perfectly well, service was great overall!
Date of experience: October 12, 2023
She was very helpful and went out of her way to get me some answers.
Date of experience: October 11, 2023
Awesome service & professionalism! Efficient, too!
Date of experience: October 11, 2023
Catherine was friendly, knowledgeable and very helpful. What a joy to find in customer service!
Date of experience: October 12, 2023
Very pleasant and helpful.Took his time and didn't rush through the call.
Date of experience: August 31, 2023
The agent transferred me to an automated system before hearing me out
Date of experience: August 31, 2023
My experience was Very efficient, Friendly, helpful
Date of experience: October 10, 2023
Great Paula was both professional and polite and made the experience satisfactory
Date of experience: August 30, 2023
Grace went over and beyond really took her time to really search for good deals for me
Date of experience: August 22, 2023
It was quick and easy. I am grateful that things can be simple.
Date of experience: October 9, 2023
Friendly and competent. Was a pleasure making this reservation by phone.
Date of experience: October 10, 2023
Friendly, knowledgeable, way to book the reservations
Date of experience: October 10, 2023
Terrific in every way. Thanks. Jennifer was a great agent and could understand everything.
Date of experience: October 9, 2023
It was great and fast thats a great customer experience i had
Date of experience: August 25, 2023
It was very pleasant, Francis was most helpful and informative.
Date of experience: September 28, 2023
What is as easy as pie very precise, and helpful. Well done.
Date of experience: August 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
