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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Lisa was very professional yet friendly at the same time. A real credit to your company!
Date of experience: October 7, 2023
She was friendly and helpful - a real joy.
Bravo- she's a gem
Date of experience: August 12, 2023
Very easy to talk to and work with. Great sense of humor.
Date of experience: August 15, 2023
Very easy to book with the agent I was on call with!
Date of experience: August 16, 2023
Very easy booking, very good service she help me with my reservations
Date of experience: August 8, 2023
Ronald was very helpful and courteous. I very much appreciated his support.
Date of experience: August 10, 2023
Just wish I could have stayed. I guess my refund is pending.
Date of experience: August 12, 2023
The hotel I originally called for was booked. She found me a similar hotel in the area.
Date of experience: July 25, 2023
Got to my destination and I'm not listed in the now sold out hotel.
Date of experience: October 4, 2023
It was an enjoyable experience talking to Hugo! Thanks so much for booking me my room dawg!
Date of experience: October 4, 2023
I had a very enjoyable experience and it was quick professional experience
Date of experience: July 26, 2023
Very pleasant and very helpful. She answered all the questions I had.
Date of experience: July 26, 2023
Very good. The gentleman I talked to was very helpful and polite and answered all my questions.
Date of experience: July 28, 2023
Very helpful getting us a quote. Very friendly and helpful with check in. Over all great experience
Date of experience: July 31, 2023
Mario was super helpful, has great customer service and was very friendly.
Date of experience: July 31, 2023
I was charged double price for rooms and was never sent a confirmation email. I got screwed!
Date of experience: July 23, 2023
Very nice guy and also went over everything in detail
Date of experience: October 2, 2023
Fantastic customer service! Thank you Destiny. Professional and caring.
Date of experience: October 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
