- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Juan was very nice and very helpful. Pleasant to deal with.
Date of experience: February 6, 2023
Wonderful experience and very helpful customer service.
Date of experience: December 31, 2023
Cesar answered all my questions and addressed my requests
Thanks
Raj
Date of experience: August 17, 2023
Santiago was very helpful and described the hotel and room wonderfully.
Date of experience: June 13, 2023
Carolyn was very nice, fast, helpful and efficient
Date of experience: December 31, 2023
She was most helpful! She went above & beyond my expectations!
Date of experience: August 23, 2023
It was smooth and thorough.I fell like it is all set.
Date of experience: August 27, 2023
Very nice patient and answered all questions and accommodated my requests.
Date of experience: February 16, 2023
Your representative was very polite, friendly and extremely informative and helpful
Date of experience: August 29, 2023
Easy discussion with specific details and entry. Clear and concise communication.
Date of experience: August 28, 2023
Fun friendly and helpful
Helped with good room and reasonable rate
Date of experience: June 21, 2023
Timely & knowledgeable. Offered best rate & reserved room type requested.
Date of experience: February 22, 2023
She was terrific in helping me find a place with a water park. She was very nice and professional.
Date of experience: September 5, 2023
Very friendly and took interest- listened well- easy to talk to
Date of experience: February 27, 2023
Very thoroughly done and instructions were clear and easy to understand
Date of experience: March 2, 2023
Excellent job, great and high quality of customer representative.
Date of experience: December 29, 2023
The experience was amazing an Ms Courtney was very patient as well as kind. Thanks
Date of experience: March 19, 2023
Wonderful call and friendly service
I hope she gets a raise and a day off
Date of experience: June 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
