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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very rude, unhelpful. Then she hung up on me... very disappointing.!
Date of experience: September 7, 2023
Great customer service. Quick and easy, very polite and helpful
Date of experience: September 20, 2023
A pleasure to speak with, and very informative and concern
Date of experience: September 20, 2023
Professional and great humour, very polite and down to earth
Date of experience: September 20, 2023
Excellent customer service! Very patient and informative.
Date of experience: October 2, 2023
Very fast, friendly and efficient. Explained in detail room rates and availability.
Date of experience: June 21, 2023
Amazing experience, he took the time to help me with the reservation.
Date of experience: June 28, 2023
His patience and understanding was refreshing and impeccable! He deserves a raise!
Date of experience: June 23, 2023
I was satisfy after booking the reservation was please from last stay
Date of experience: July 1, 2023
She was terrific in helping me find a place with a water park. She was very nice and professional.
Date of experience: September 5, 2023
Very helpful and patient. He helped me right through. Very pleasant.
Date of experience: September 5, 2023
Barbara did a fantastic job of helping me.I told her she earned a book of gold stars.
Date of experience: May 16, 2023
After a difficult start he was able to book is a stay at a pet friendly hotel.
Date of experience: June 26, 2023
Angel was the name of the person who helped me, he was super nice and really helpful
Date of experience: May 29, 2023
Cory was patient and helpful even when our call got dropped and I had to call back.
Date of experience: June 4, 2023
I was pleased with my experience. He was Very personable and friendly.
Date of experience: April 7, 2023
I spoke with Lyman on the phone, and he was great! He made booking easy and expeditious.
Date of experience: January 25, 2023
Professional and very helpful. She was friendly and quick. No complaints here.
Date of experience: April 9, 2023
Anita was very professional, knowledgeable & sweet.
Date of experience: October 1, 2023
Talk like a professional good at her job handled everything with care
Date of experience: September 30, 2023
Date of experience: January 30, 2023
Easy to work with and on point. Very clear communication and fast.
Date of experience: April 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
