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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I was aided in booking a room. I had forgotten to put a review in, my apologies.
Date of experience: November 26, 2023
Prompt and efficient as well as very helpful
The representative for the reservation done promptly
Date of experience: May 13, 2023
Pleasant and helpful fix and solve all the problems I had, and book a room
Date of experience: July 2, 2023
You hung up on before i was finished talking i thought that was very rude!
Date of experience: July 14, 2023
I wanted to use my points to have my grandchildren stay here for a week
Date of experience: July 12, 2023
Jose was polite and helpful and we were able to get the room we wanted
Date of experience: July 19, 2023
Booked room for 2 nights looking for a deal. He made this a enjoyable experience
Date of experience: May 1, 2023
Ashley was very personable and knowledgeable as she answered my questions and made my reservation.
Date of experience: August 1, 2023
Paige was very courteous and helpful, room booked last minute and was completed within minutes.
Date of experience: June 6, 2023
She was helpful and friendly. Good service. Don't know what else to say
Date of experience: December 26, 2023
I told her I needed an extended time she said she wou try to accommodate
Date of experience: June 9, 2023
Pleasant and helpful! Provided options that best suited me and was pleasant in her conversation.
Date of experience: August 19, 2023
Quick, efficient, and friendly. Appreciated the attendants help.
Date of experience: December 27, 2023
Fast and easy. Agent very helpful, polite and very nice. Will definitely book there again
Date of experience: May 5, 2023
He was very pleasant to talk with. He spoke English. To witch I could understand
Date of experience: June 14, 2023
Ramses was patient and extremely helpful and polite.he made sure I was taken care of
Date of experience: June 16, 2023
$140 through Priceline, taxes and fees included. $210 through you. We have HH and military.
Date of experience: February 20, 2023
Very accommodating, took his time to help us. Was able to understand him very well.
Date of experience: June 20, 2023
Great job. Very helpful. I hope I get Lauren again the next time I reserve.
Date of experience: May 10, 2023
He was amazing give I am a raise very good service very helpful very kind
Date of experience: February 27, 2023
Antonio was very accommodating.
He was very pleasant and his directions were easy to follow.
Date of experience: February 28, 2023
Very pleasant and to the point. Went very smooth. She was very informative.
Date of experience: November 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
