BookOnline

I called and spoke with Javier since I couldn't book a room online myself since it wasn't showing any available. He very professionally and politely helped me and got the room booked right away. Thank you for the help!

I called the 800 number to book with Comfort Inn and suites for Ames Iowa and the guy was very helpful and easy to work with. His name was NOE.

The reservation representative was very helpful, she explained everything very clearly. I could understand her, no weird accents that I had a hard time understanding. She also reviewed everything to make sure we were all on the same page. You need more representatives like her.

Listen-I work in hospitality. And people suck. A lot. Matthew was kind, so helpful, and had such a cheerful disposition. He put up with my crappy jokes. He deserves a raise for just that alone. He was super knowledgeable, charismatic, and KIND. I have just experienced a major loss, my best friend passed away. Do I want to go to Boston? No. No one is attractive or fashionable. But Matthew made my booking seamless and fun. He was so sweet. I hope every time I book through you guys it's with Matthew. Can you do that? Is there a way? Perhaps. Either way, this is a nice dude.

Sarah was extremely helpful! She got me a good deal and was patient as we figured out details.

Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.

Her accent made it very hard to understand half of what she said. I lost my spouse and am going there for a memorial. She kept trying to sell me stuff and give me discounts as a gift. I think it's deplorable how far down Marriott of all brands has sunk with the stuff they make their people do. Not happy or impressed. Madison has limited options or I would have stayed somewhere else.

I spoke with Christina and she did an excellent job of explaining my options to me. She was very patient and took the time to make sure I had the reservation that was best for me. I appreciate your help.

Chelsea went above and beyond to ensure that a very specific and unique room request was thoroughly researched to provide precise answers. She represents what all customer service personnel should be willing and happy to provide. I rarely provide feedback on customer experiences but Chelsea was exceptional

Joyce was very helpful assisting me thru the reservation process.

I needed to book a room for my son, she Carla was absolutely amazing.

Very professional, courteous and helpful. It's a busy time with graduation ceremonies going on and she found a room.

Cory did an amazing job getting us a room for the eclipse at the last minute! He was very patient and friendly while I was having trouble with the credit card transaction! In the end - Great Success!
Thanks Cory!

Very very resourceful she did her due diligence and found the room for us right down the street from where we're gonna be attending our graduation

Zolla was very courteous and thorough. Reviewed itinerary to ensure it was correct. Highly recommended

Joyce was polite and patiently answered all our questions.

Good service with good listening and a good explanation.
She made sure I clearly understand her and tried to her best of ability to help me.
Thank you, Kip up the good work

My experience depends on whether I am being charged $14.41 for a
"plan " that allows me to cance my resv if needed. If so I don't feel like those details were explained. I will be canceling my resv if that is the case.

Last night my son and I tried to book a room somewhere near Stamford Connecticut on our way back from the eclipse in Burlington Vermont. Person found us a room quote 17 miles south of Burlington" which we booked – and when the information came up on my phone screen, the room was in Huntington station New York – 17 miles across Long Island sound! We spent the next 45 minutes in the car, trying to cancel that reservation without charge, since we were not informed correctly, where it was located, and at this point, don't know whether or not they will cancel the supposedly nonrefundable charge. (We were told that cancellations would have to be made by April 7 – which happened to be two days before we made the reservation with your person!) at this point, we are still not sure whether we will receive that refund.

I was having trouble getting room online. I called back and asked for assistance and was helped by Maria whom went out of her way above and beyond to make sure I got a room. Thank you Maria for all your help and assistance, greatly appreciated.

I tried to book room in Virginia reservation confirmation? Illinois! How does that happen? As of this writing, no refund! Upon trying to straighten this out, a room booked at a different hotel. According to that agent? 4 miles away. According to my client? MORE then 4 miles. I have lost that client. Yesterday, i was told i would receive a " voucher " for my inconvenience, and a full refund. None of that has happened

Like I said great customer service polite worked with me went over everything very good

The gentleman was very patient and did everything he could to get me a room near where i needed to be and with a good price very friendly and professional