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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Agent was professional and process was very swift and easy.
Date of experience: July 9, 2024
I don't travel a lot, so booking hotel rooms seems pretty complicated these days. Alberto was pleasant and patient in explaining all the high fees associated with just booking a room. I appreciate his understanding and humor in assisting me in this process.
Date of experience: May 6, 2024
Corrine was very pleasant and happy to provide me with exactly what I needed...10 of 10 rating from me
Date of experience: June 13, 2024
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
Flight delay and late arrival. Needed several rooms and a good nights sleep. We were able to get nice affordable rooms and much needed sleep.
Date of experience: June 17, 2024
Was very easy to make reservations with. Looking forward to our stay in September.
Date of experience: July 4, 2024
He listing to what I was saying good manners he spelled my name correctly very good phone adequate
Date of experience: July 4, 2024
Very pleasant experience with Rachel who very nice and helpful. She was great!
Date of experience: July 3, 2024
I was a little surprised at the price discrepancy. The online price stated 129 us dollars per night but when I called for a reservation I was charged 191 us dollars. 60 dollars difference is a bit much.
Date of experience: May 9, 2024
Jesus was very helpful and professional. The process was easy due his customer service.
Date of experience: July 1, 2024
She did great with our reservation! Thank you so much!
Date of experience: July 4, 2024
Went online to get a hotel for our anniversary. Googled the hotel and clicked on the link that showed the nameofthehotel.guestreservations.com. Thought I was on the hotels website. Went through the choices of rooms. Deciding between bay view or not for $80, trying to make it nice but not get too out of hand. Proceeded through checkout to get my confirmation showing $247.93 in Tax Recovery and Fees. This was a resort hotel and I wanted to make sure they knew we were not going to be using the golf course. Immediately called their number and it dawned on me that this was not the hotel that I was dealing with. Asked about the fees, was told someone would email me in a couple of days. I told them to cancel the reservation. He put me on hold and told me he was going to call the hotel (lie) and then came back on and told me the hotel was not able to cancel the reservation (again lie.) After hanging up received an email minutes later saying the reservation was cancelled. Two days later received a text message that I would be getting a refund for $269 less than was charged. Called and Frank told me he would request a full refund. A couple hours later received an email saying no more money coming. Only at this point did I realize they also charged me $68.16 for refund protection (which I have never bought in my life for a hotel.) Turned it over to my credit card company today and will wait for the outcome. What a bunch of low lifes!
Date of experience: May 25, 2024
I went online to try to make a reservation. I needed two beds. None more available. However he did a great job in finding me a room with two beds through a cancellation. Much appreciated
Date of experience: May 25, 2024
The operator was professional and very proficient.They were thorough in their search and found me a room at late notice.
Date of experience: May 31, 2024
I was trying to book a 2 bedroom sweat and I was still on the phone and three emails cane in and said have 3 rooms. Then he hung p up on me when said this is not what i ask you for. I am reaching out to my attorney because yall stole from me.
Date of experience: May 1, 2024
Excellent service. Leo was very helpful and answered all questions.
Date of experience: June 28, 2024
Pleasant efficient and kind. She handled everything with respect
Date of experience: June 29, 2024
The website said the hotel was full, so I was told to call. Carlos was very helpful. The call was quick and easy.
Date of experience: June 10, 2024
Fraudulent. The agent did not explain that this reservation was a non cancellation reservation. Alex indicated I had up until august 12,2024 to cancel. Also, the adjusted discounts were not applied that he indicated I could use. At this time, I'm requesting a full refund to my card. I called today and was promised that a supervisor would call me back to resolve this issue. Still waiting for a return call. I would like to resolve before taking this issue to a higher lev. Your sales agents should be forthcoming with the exact details. Your time and attention to this request is appreciated.
Date of experience: April 25, 2024
Very helpful after Expedia failed to complete the reservation
Date of experience: June 28, 2024
It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.
Date of experience: June 8, 2024
The associate was very polite and solved my issues very quickly.
Date of experience: June 27, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
