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BookOnline has a rating of 4.6 stars from 4,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Great consumer service and politeness very informative and successful in her delivery
Date of experience: June 2, 2023
Thank you for getting the place and dates I needed for my mom and dad. God bless.
Date of experience: March 28, 2023
C. Enrique was very professional: courteous, informative, and thorough.
Date of experience: September 29, 2023
Your representative was very polite, friendly and extremely informative and helpful
Date of experience: August 29, 2023
Easy discussion with specific details and entry. Clear and concise communication.
Date of experience: August 28, 2023
I could hear the smile in Carolyn's voice. Very patient.
Date of experience: September 29, 2023
We got a room we needed in a hurry due to my brother having emergency surgery early in the morning.
Date of experience: July 24, 2023
She was most helpful! She went above & beyond my expectations!
Date of experience: August 23, 2023
It was smooth and thorough.I fell like it is all set.
Date of experience: August 27, 2023
Terrence is great as a customer service. The best. He gave me a great attention in the phone
Date of experience: September 6, 2023
Very easy and was helped with everything I needed.
Date of experience: September 28, 2023
Loved our trip! Can hardly wait to go back. We plan to go again in December.
Date of experience: August 1, 2023
AnswerEd all my questions & gave me all the information
Date of experience: September 6, 2023
She was very calm and patient as I tried to figure out what I was doing
Date of experience: August 4, 2023
Needed to adjust my dates, location and Fed Govt rate. Staff very helpful
Date of experience: September 25, 2023
Great front desk. Nice place and we felt safe. Nice pool and workout room
Date of experience: September 7, 2023
I don't have anything to add. Blah blah blah. Hope it's 50 characters now.
Date of experience: September 8, 2023
Jose was over and above helpful with our reservations. Well informed and delightful to speak with.
Date of experience: July 21, 2023
Very helpful and patient. I Had credit card issues, which he helped resolve.
Date of experience: September 25, 2023
Cesar answered all my questions and addressed my requests
Thanks
Raj
Date of experience: August 17, 2023
Lydia was warm and helpful - she helped me find the best room at the best price
Date of experience: July 15, 2023
Very helpful, and a pleasant voice. And was nice to talk to.
Date of experience: September 14, 2023
Very well, we had lots of questions and confusion and Joel helped with all of it.
Date of experience: July 5, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
