- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great. Danielle was helpful and to the point. Great personality as well
Date of experience: March 4, 2023
Andrea was so courteous and knowledgeable. It was a very pleasant experience.
Date of experience: April 22, 2023
Polite and attentive, very knowledgeable and courteous, nice person to talk too.
Date of experience: April 24, 2023
I made a telephone reservation thru Windham which was a simple process
Date of experience: April 28, 2023
Did great job with reservation. Very patient. Read through reservation for accuracy
Date of experience: May 8, 2023
He was pleasant and easy to talk to about scheduling a reservation
Date of experience: March 22, 2023
So pleasant and helpful! Was able to answer my questions and concerns.
Date of experience: March 24, 2023
Great job, wry patient, great voice, very good knowledge of I formation
Date of experience: May 15, 2023
Heather was courteous, professional and knowledgeable about rooms and rates. Very helpful
Date of experience: March 27, 2023
The lady on the phone was very helpful and professional! Thank you
Date of experience: May 19, 2023
Jeanie was courteous and efficient. Explained the room and answered my questions
Date of experience: May 24, 2023
They had everything we wanted, and did an awesome job explaining everything.
Date of experience: April 2, 2023
Ashley was polite, efficient, and easy to work with. Thank you Ashley!
Date of experience: February 24, 2023
The agent was very helpful,l and socially appropriate, and confirmed my information.
Date of experience: June 2, 2023
Great consumer service and politeness very informative and successful in her delivery
Date of experience: June 2, 2023
Thank you for getting the place and dates I needed for my mom and dad. God bless.
Date of experience: March 28, 2023
C. Enrique was very professional: courteous, informative, and thorough.
Date of experience: September 29, 2023
Your representative was very polite, friendly and extremely informative and helpful
Date of experience: August 29, 2023
Easy discussion with specific details and entry. Clear and concise communication.
Date of experience: August 28, 2023
I could hear the smile in Carolyn's voice. Very patient.
Date of experience: September 29, 2023
We got a room we needed in a hurry due to my brother having emergency surgery early in the morning.
Date of experience: July 24, 2023
She was most helpful! She went above & beyond my expectations!
Date of experience: August 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
