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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Crystal really helped me. I had problems with online and she helped me
Date of experience: November 27, 2023
Enrique was very nice and patient he also included some gifts to choose from so was very nice.
Date of experience: May 29, 2023
Dawn is very helpful and provided excellent customer service
Date of experience: December 24, 2023
Great job keep up the good work and have a Super Christmas
Date of experience: December 22, 2023
Easy to book and very helpful. Was able to book my room fast and with the hospital discount.
Date of experience: August 11, 2023
She gave me the information then she hung up on me because I didn't make a reservation. I
Date of experience: August 22, 2023
Terrence is great as a customer service. The best. He gave me a great attention in the phone
Date of experience: September 6, 2023
Arturo was very professional.
Price quoted was $4. Than website.
Date of experience: October 12, 2023
Excellent personality and great service. Quick and efficient and friendly
Date of experience: December 13, 2023
I called work questions and Amanda swiftly provided me with the correct answers.
Date of experience: December 20, 2023
Very knowledgeable and very helpful. Thank you for the assistance.
Date of experience: April 7, 2023
Outstanding customer service very calm with the customer and polite.
Date of experience: June 29, 2023
Very helpful and sweet! Appreciate her going above and beyond!
Date of experience: June 24, 2023
Always clean and great staff. Also a great breakfast too!
Date of experience: March 6, 2023
This was a nice young lady, with a very positive attitude and very helpful
Date of experience: March 20, 2023
Great customer service. Quick and easy, very polite and helpful
Date of experience: September 20, 2023
Very good. Easy to understand and helpful. Gave helpful information.
Date of experience: May 15, 2023
It was very pleasant, Francis was most helpful and informative.
Date of experience: September 28, 2023
Excellent experience, Carlos was polite and friendly and very knowledgeable.
Date of experience: March 16, 2023
Santiago was so nice, polite and extremely helpful...thank you Santiago!
Date of experience: July 1, 2023
Brandon was very nice, on the phone. He helped me, and was very helpful!
Date of experience: July 4, 2023
You understand my question and were able to explain to me about my stay
Date of experience: July 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
