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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
It was smooth and thorough.I fell like it is all set.
Date of experience: August 27, 2023
Terrence is great as a customer service. The best. He gave me a great attention in the phone
Date of experience: September 6, 2023
Very easy and was helped with everything I needed.
Date of experience: September 28, 2023
Loved our trip! Can hardly wait to go back. We plan to go again in December.
Date of experience: August 1, 2023
AnswerEd all my questions & gave me all the information
Date of experience: September 6, 2023
She was very calm and patient as I tried to figure out what I was doing
Date of experience: August 4, 2023
Needed to adjust my dates, location and Fed Govt rate. Staff very helpful
Date of experience: September 25, 2023
Great front desk. Nice place and we felt safe. Nice pool and workout room
Date of experience: September 7, 2023
I don't have anything to add. Blah blah blah. Hope it's 50 characters now.
Date of experience: September 8, 2023
Jose was over and above helpful with our reservations. Well informed and delightful to speak with.
Date of experience: July 21, 2023
Very helpful and patient. I Had credit card issues, which he helped resolve.
Date of experience: September 25, 2023
Cesar answered all my questions and addressed my requests
Thanks
Raj
Date of experience: August 17, 2023
Lydia was warm and helpful - she helped me find the best room at the best price
Date of experience: July 15, 2023
Very helpful, and a pleasant voice. And was nice to talk to.
Date of experience: September 14, 2023
Very well, we had lots of questions and confusion and Joel helped with all of it.
Date of experience: July 5, 2023
Jeannie was incredibly helpful and made booking super easy. I appreciate her assistance.
Date of experience: September 21, 2023
Multiple rooms on specific dates and confirmed within an appropriate amount of time.
Date of experience: September 23, 2023
Ashley was very helpful and made everything easy. Thank you for the excellent service
Date of experience: September 23, 2023
She went out of her way to help me ( outside of her job description) really helped!
Date of experience: February 28, 2023
She gave me the information then she hung up on me because I didn't make a reservation. I
Date of experience: August 22, 2023
The rep was super nice an through about the whole experience
Date of experience: July 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
