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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great experience. Sadie did great a great job booking our night. The comp wine helped too!
Date of experience: June 23, 2023
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Date of experience: February 1, 2023
Dawn was wonderful, very pleasant and helpful!
Great service!
Thanks Dawn!
Date of experience: August 2, 2023
Nadine was very helpful with our booking. She was truly a blessing for our upcoming trip.
Date of experience: May 11, 2023
It was a wonderful experience with my agent online and my problem was solved within seconds.
Date of experience: May 20, 2023
Very helpful & friendly. Which is rare sometimes these days.
Date of experience: September 21, 2023
Awesome, no rooms but gave me a good transfer to contact someone else
Date of experience: September 21, 2023
Rick was truly patient and helpful. He was able to pivot when I was asking questions.
Date of experience: May 24, 2023
Ramses was pleasant to speak to and very helpful. He's a strong asset to your company.
Date of experience: May 23, 2023
She did a great job. I was in a tight situation and she helped me out
Date of experience: May 30, 2023
Pleasant and helpful! Provided options that best suited me and was pleasant in her conversation.
Date of experience: August 19, 2023
Tamara was very helpful. She was easy to understand and very knowledgeable in performing her job
Date of experience: June 3, 2023
Called to book my daughters wedding weekend and you were so helpful and professional. Thank you!
Date of experience: June 7, 2023
Overall very pleasant and professional. Got a nice room at a great price. Very helpful service.
Date of experience: June 11, 2023
Very kind voice, patient and sweet and very helpful. Thank you.
Date of experience: September 11, 2023
Very polite, informative and good service and would definitely book again
Date of experience: July 11, 2023
Paige was professional and efficient. She booked my reset and answered my questions.
Date of experience: September 5, 2023
Lindsey did a wonderful job and is very positive and happy
Date of experience: July 15, 2023
Jeannie was very thorough and helpful booking my latest hotel
Date of experience: September 19, 2023
Very personal and helpful. Went above and beyond. Answer every question.
Date of experience: July 19, 2023
Great experience. Thanks again for your help and for the opportunity
Date of experience: July 20, 2023
Very patient and nice and extremely trying to ext end y
Date of experience: July 21, 2023
It was great! Thank you! Ashley was very kind and helpful!
Date of experience: July 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
