- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Pleasant and helpful! Provided options that best suited me and was pleasant in her conversation.
Date of experience: August 19, 2023
Tamara was very helpful. She was easy to understand and very knowledgeable in performing her job
Date of experience: June 3, 2023
Called to book my daughters wedding weekend and you were so helpful and professional. Thank you!
Date of experience: June 7, 2023
Overall very pleasant and professional. Got a nice room at a great price. Very helpful service.
Date of experience: June 11, 2023
Very kind voice, patient and sweet and very helpful. Thank you.
Date of experience: September 11, 2023
Very polite, informative and good service and would definitely book again
Date of experience: July 11, 2023
Paige was professional and efficient. She booked my reset and answered my questions.
Date of experience: September 5, 2023
Lindsey did a wonderful job and is very positive and happy
Date of experience: July 15, 2023
Jeannie was very thorough and helpful booking my latest hotel
Date of experience: September 19, 2023
Very personal and helpful. Went above and beyond. Answer every question.
Date of experience: July 19, 2023
Great experience. Thanks again for your help and for the opportunity
Date of experience: July 20, 2023
Very patient and nice and extremely trying to ext end y
Date of experience: July 21, 2023
It was great! Thank you! Ashley was very kind and helpful!
Date of experience: July 21, 2023
Understood and it was smooth and quick to make the reservation.
Date of experience: July 7, 2023
Catherine did a great job and was very cordial and friendly.
Date of experience: June 26, 2023
Spoke clearly. Efficient with the process and polite over the phone.
Date of experience: June 29, 2023
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
Date of experience: August 23, 2023
Santiago was very helpful and described the hotel and room wonderfully.
Date of experience: June 13, 2023
Ashley was very personable and knowledgeable as she answered my questions and made my reservation.
Date of experience: August 1, 2023
Very helpful, her attitude was very nice and pleasant
Date of experience: August 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
