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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Pleasant phone interaction,the representative went above and beyond the call of duty.
Date of experience: September 16, 2023
Easy to book and very helpful. Was able to book my room fast and with the hospital discount.
Date of experience: August 11, 2023
Fun friendly and helpful
Helped with good room and reasonable rate
Date of experience: June 21, 2023
Joyce was very friendly and helpful and knowledgeable. Excellent customer service.
Date of experience: July 7, 2023
Svc was fast, friendly, and efficient and all questions were answered,
Date of experience: June 5, 2023
Good job and got booking done
Appreciated the help and patience
Date of experience: June 8, 2023
Very thoroughly done and instructions were clear and easy to understand
Date of experience: March 2, 2023
Very nice patient and answered all questions and accommodated my requests.
Date of experience: February 16, 2023
Timely & knowledgeable. Offered best rate & reserved room type requested.
Date of experience: February 22, 2023
Very patience and willing to help throughout the process. Very knowledgeable
Date of experience: May 2, 2023
Very pleased with me the call was handled.
Very accommodating!
Date of experience: August 13, 2023
It was easy and he was very friendly, made it simple.
Date of experience: September 5, 2023
Appreciated your patience and helpfulness! Thank you!
Date of experience: September 12, 2023
Easy to understand, knowledgeable. Pleasant and patient.
Date of experience: September 13, 2023
Thank you for booking to detail what I requested. Kind agent and very informative
Date of experience: September 12, 2023
Juan was very nice and very helpful. Pleasant to deal with.
Date of experience: February 6, 2023
Jose was polite and helpful and we were able to get the room we wanted
Date of experience: July 19, 2023
Very friendly and took interest- listened well- easy to talk to
Date of experience: February 27, 2023
Outstanding professional service by this young lady. She knows her stuff!
Date of experience: September 15, 2023
We had a wonderful stay and everything was a positive experience
Date of experience: May 18, 2023
Had a great experience- friendly, efficient and great customer service
Date of experience: August 12, 2023
Quick and easy. Very pleasant and clear, finished with no questions.
Date of experience: May 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
