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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Spoke clearly. Efficient with the process and polite over the phone.
Date of experience: June 29, 2023
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
Date of experience: August 23, 2023
Santiago was very helpful and described the hotel and room wonderfully.
Date of experience: June 13, 2023
Ashley was very personable and knowledgeable as she answered my questions and made my reservation.
Date of experience: August 1, 2023
Very helpful, her attitude was very nice and pleasant
Date of experience: August 31, 2023
Pleasant phone interaction,the representative went above and beyond the call of duty.
Date of experience: September 16, 2023
Easy to book and very helpful. Was able to book my room fast and with the hospital discount.
Date of experience: August 11, 2023
Fun friendly and helpful
Helped with good room and reasonable rate
Date of experience: June 21, 2023
Joyce was very friendly and helpful and knowledgeable. Excellent customer service.
Date of experience: July 7, 2023
Svc was fast, friendly, and efficient and all questions were answered,
Date of experience: June 5, 2023
Good job and got booking done
Appreciated the help and patience
Date of experience: June 8, 2023
Very thoroughly done and instructions were clear and easy to understand
Date of experience: March 2, 2023
Very nice patient and answered all questions and accommodated my requests.
Date of experience: February 16, 2023
Timely & knowledgeable. Offered best rate & reserved room type requested.
Date of experience: February 22, 2023
Very patience and willing to help throughout the process. Very knowledgeable
Date of experience: May 2, 2023
Very pleased with me the call was handled.
Very accommodating!
Date of experience: August 13, 2023
It was easy and he was very friendly, made it simple.
Date of experience: September 5, 2023
Appreciated your patience and helpfulness! Thank you!
Date of experience: September 12, 2023
Easy to understand, knowledgeable. Pleasant and patient.
Date of experience: September 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
