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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very helpful and politely and answer all my questions I had.
Date of experience: April 1, 2023
Great job Jake. You spoke clear and concise and were personal
Date of experience: May 25, 2023
She was awesome! Very friendly and helpful. And provided great service
Date of experience: May 29, 2023
Very polite and quick and reviewed with me on my choices
Date of experience: April 5, 2023
Julio was extremely helpful and very nice to speak to
Date of experience: August 19, 2023
Lauren was very polite and amazingly kind when booking our hotel.
Date of experience: September 12, 2023
Talked to Zoila and she was very helpful, I would set up a reservation with her anytime. Thank you!
Date of experience: September 11, 2023
Very good, the Agent was very helpful and Professional
Date of experience: August 24, 2023
I wanted to use my points to have my grandchildren stay here for a week
Date of experience: July 12, 2023
Pleasant and helpful fix and solve all the problems I had, and book a room
Date of experience: July 2, 2023
Brandon was very attentive and thorough. Phone call was quick and easy and was eager to help.
Date of experience: August 31, 2023
You hung up on before i was finished talking i thought that was very rude!
Date of experience: July 14, 2023
He was very pleasant and helpful. God bless him too!
Date of experience: September 11, 2023
She made sure everything was right and verified twice. Very helpful.
Date of experience: September 11, 2023
My experience was pretty Pleasant he was thorough and courteous
Date of experience: August 7, 2023
Agent was very helpful and kind. It was much appreciated.
Date of experience: August 11, 2023
Very understanding very patient he did everything right (five stars)
Date of experience: August 11, 2023
Wonderful call and friendly service
I hope she gets a raise and a day off
Date of experience: June 26, 2023
Antonio was very accommodating.
He was very pleasant and his directions were easy to follow.
Date of experience: February 28, 2023
He was amazing give I am a raise very good service very helpful very kind
Date of experience: February 27, 2023
He was very pleasant to talk with. He spoke English. To witch I could understand
Date of experience: June 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
